Assistant Café Manager

Job Summary

The Assistant Café Manager for Bon Appétit Management Company is responsible for assisting the Café Manager on the overall success of the café. This means adhering to the Client’s culture and guidelines, the Health Department’s regulations, and Bon Appétit’s standards and expectations of food quality, freshness and presentation.

This position assists the Café Manager in managing the daily operations of the café, including selection, development, and performance management of employees. This position also motivates and directs all employees to accomplish the objectives of the operation to the satisfaction of the customers and maintains a working relation with the Client.

Position Objectives

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Job Description

The great things you will be expected to do:

Overall Management

• Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by Client and management
• Teaches and adheres to Bon Appétit’s philosophy, culture and commitment to quality food and exemplary service
• Takes ownership of the Café
• Has a passion for food

Supervision and Development of Staff

• Hires, trains and supervises the daily conduct of the staff
• Provides direction to employees regarding operational and procedural issues
• Supervises the adherence to proper uniforms and standards following the employee handbook and established account guidelines
• Develops employees by providing ongoing feedback, establish performance expectations
• Helps conduct employees’ reviews, coaching sessions, and disciplinary actions
• Ensures that all Hiring and Training standards are met and documented
• Prepares schedules and ensure that Café is staffed properly at all times

Food Programs

• Oversees that high-quality food items are creatively well prepared and presented in a cost-effective manner
• Follows Bon Appétit food standards
• Works with management team to ensure that all display, catering and café service and culinary set up meet specific account standards
• Makes sure all kitchen waste is disposed of properly in the most sustainable manner as supported by the client

Customer Service and Client Relations

• Represents the company in a courteous, efficient, and friendly manner in all customer, client, and employee interactions
• Responds to all comments and complaints within 24 hours and follows up with a written response to the General Manager
• Interacts with customers and resolves customer complaints in a friendly and service-oriented manner
• Communicates with the Client honestly, accurately and in a timely manner

Retail Management

• Ensures that overall café meets the standards as presented, as well as oversees the daily appearance and upkeep of the café
• Supervises the proper garnishing and presentation of food
• Adheres to Bon Appétit’s standards of fresh and creative décor, as specified
• Ensures that overall café meets the standards as presented, as well as oversees the daily appearance of the entire café
• Edits the daily signage for proper spelling and descriptions
• Utilizes all web based informational systems, including web menu and catering menu

Special Events

• Assists Catering Management team with special events as needed with staff, culinary, and management presence

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Adheres to all Health Department, OSHA and ADA regulations
• Follows all Safety Manual guidelines
• Develops and revises Front of the House daily and weekly cleaning checklists and oversees their accomplishment
• Conducts daily meetings and ensures that regular trainings are occurring in the café
• Reports any injury, accident and/or food borne illness incident for customers and/or staff accurately and in a timely manner to the General Manager/HR department
• Trains Front of House personnel in safe operating procedures of all equipment, utensils and machinery. Provides safety training in lifting, carrying, hazardous material control, chemical control, first aid, and CPR
• Attends monthly safety meetings and participates in safety inspections

Minimum Qualifications:

• Has a minimum of 1 years’ applicable experience in a like volume and quality food service establishment
• Related education or equivalent work experience preferred
• General hospitality knowledge and interest in sustainability and sustainable food practices
• Has the ability to operate web-based ordering systems to process customer requests, changes to orders, menu updates and client profiles
• Proficient with Google Suite, Word processing, and spreadsheet applications
• Ability to meet Bon Appétit unit specific uniform standards for this position and utilize all Personal Protective Equipment’s per Bon Appétit guidelines