DIRECTOR OF PATIENT SERVICES
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
Job Summary
The Director of Patient Services is responsible for leading the Patient Food Services operations within a fast-paced acute care hospital in Phoenix, Arizona. This leadership role oversees the day-to-day management, development, and performance of the patient dining services team while ensuring exceptional patient satisfaction, regulatory compliance, and operational excellence. The Director partners closely with hospital leadership to deliver high-quality patient meal services through effective team leadership, continuous process improvement, and efficient resource management.
Key Responsibilities
- Lead the daily operations of Patient Food Services in accordance with organizational standards and contractual requirements.
- Recruit, coach, mentor, and develop Patient Services Managers, Supervisors, and frontline team members.
- Foster a culture of accountability through performance management, employee development, and recognition.
- Ensure compliance with all applicable regulatory, safety, sanitation, and patient care standards.
- Monitor team productivity, competency, documentation, and service quality using established performance metrics.
- Partner with nursing and clinical teams to enhance the patient dining experience and support patient satisfaction initiatives.
- Conduct patient rounds and ensure members of the management team regularly engage with patients during their hospital stay.
- Analyze operational performance and implement continuous improvement strategies to enhance service delivery.
- Promote effective communication and collaboration with patients, families, hospital leadership, and interdisciplinary teams.
- Perform additional responsibilities as assigned to support departmental and organizational goals.
Preferred Qualifications
- Bachelor's degree in Nutrition, Hospitality Management, Healthcare Administration, or a related field (or equivalent combination of education and experience).
- Minimum of five (5) years of progressive food service leadership experience, including at least two (2) years in a healthcare environment and one (1) year in a management role.
- Certified Dietary Manager (CDM) or Registered Dietitian (RD) preferred.
- ServSafe® Certification required.
- Strong knowledge of patient dining operations, food quality, sanitation, regulatory compliance, food cost management, and service excellence.
- Demonstrated leadership, coaching, team development, and performance management skills.
- Excellent written and verbal communication skills with the ability to build relationships across all levels of the organization.
- Strong financial acumen, including budgeting, labor management, and operational reporting.
- Proficiency with Microsoft Office Suite and other business software applications.
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
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Associates at Morrison Healthcare are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1550073
Morrison Healthcare
CHARRISSE FULLER
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Chef, Culinary, Food Service, Hospitality
