Retail Dining Director

Job Summary

Are you a hospitality professional who thrives in a fast-paced environment and enjoys leading high-performing teams? We are seeking a Retail Dining Director to oversee daily retail dining operations, deliver exceptional customer service, and drive operational excellence.

In this role, you will lead and develop a team, manage financial performance, and ensure the highest standards of food quality, safety, and service. Working closely with the Director of Dining Services, you'll play a key role in creating a welcoming dining experience for guests, patients, families, and staff. If you're passionate about hospitality, leadership, and delivering outstanding service, we'd love to hear from you!

What You'll Do

• Oversee daily retail dining and cafeteria operations, ensuring exceptional food quality, service, and guest satisfaction.

• Recruit, train, coach, and develop hourly associates to build a high-performing team.

• Manage staff scheduling, payroll, cash handling, and daily operational procedures.

• Ensure compliance with food safety, sanitation, portion control, and company operating standards.

• Monitor food costs, labor, inventory, and operating expenses while supporting budget and financial goals.

• Plan and execute special events, promotions, and retail marketing initiatives to enhance the guest experience.

• Train associates in customer service, cashier procedures, food presentation, and safety standards.

• Maintain accurate financial and operational records, ensuring timely completion of required reports.

• Build strong relationships with guests, patients, families, associates, and operational leadership.

• Identify opportunities to improve operational efficiency, retail sales, and overall customer satisfaction.

• Foster a positive, collaborative work environment focused on teamwork, accountability, and hospitality.

What We're Looking For

• Bachelor's degree in Food Service Management, Hospitality, Business, or a related field preferred; associate's degree with relevant experience also considered.

• One to three years of retail food service or hospitality management experience preferred.

• Experience in healthcare dining, corporate dining, restaurants, cafeterias, or other high-volume food service environments.

• Strong knowledge of retail food service operations, cash handling, purchasing, and inventory management.

• Experience with budgeting, financial reporting, food costs, labor management, and P&L accountability preferred.

• Knowledge of food safety, sanitation, culinary trends, and merchandising.

• Experience with retail marketing, promotions, and sales initiatives is a plus.

• Strong leadership, coaching, communication, and organizational skills.

• Ability to communicate effectively with associates, customers, patients, and management.

• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and general computer applications.

Why Join Us?

• Opportunity to lead a dynamic retail dining operation and make a meaningful impact.

• Collaborative and supportive team environment.

• Career growth and professional development opportunities.

• Competitive compensation and comprehensive benefits.

• Be part of an organization committed to exceptional hospitality, quality food, and outstanding customer service.