Client Retention Manager - FISD - Remote
Salary: $70000 - $90000 / year
Other Forms of Compensation: N/A
Flik Independent School Dining has been leading the way in transforming private and independent school foodservice across 300 communities for over four decades. Our passionate team of associates is fully committed to delivering exceptional foodservice experiences every single time. Our meals are crafted from fresh, locally sourced ingredients, supporting sustainable agricultural practices that benefit our communities. But we don't stop at just foodservice – we take it to the next level by offering cutting-edge nutrition education programs that empower students to make smart, healthy choices daily. By combining nutritious meals with comprehensive education, we equip students with the essential tools they need to lead a healthy and thriving life. We believe in nourishing the whole person, creating community through great food and programming, and doing what’s right, every time.
We are Nourishing a Brighter Future.
Job Summary
The Client Retention Manager will support Flik Independent School Dining’s account retention objectives by strategically engaging operators, field support, and clients. As a key driver in our overall organic growth, retention is a top priority of our organization. This role will require up to 20% travel.
Key Responsibilities:
- Partner with the Director of Client Retention, Operations, and Field Support to consistently reinforce FISD’s position as the premier choice in quality, service, innovation, and value.
- Support maintenance, updating, and reporting of the client retention dashboard.
- Assist with strategic client interviews, relationship strategies, and fresh-eyes reviews.
- Contribute to comprehensive Client Retention planning and strategies, including: client WITY (What’s Important to You), stakeholder conversations, operator/account assessments, and creation of Strategic Account Plans
- Assist with the account/client rebid process.
- Support the development of proposals, vision plans, and presentation materials for contract extensions in partnership with the Director of Client Retention, CCS, Operations, and Regional Support Teams.
- Collaborate with the Director of Client Retention and Operations to develop action plans for at-risk accounts for operations to execute.
- Support Operations in preparing and updating client communication documents tied to action plans and retention strategies.
- Conduct student focus groups for key retention accounts and formulate actionable insights.
- Assist Operations teams with Partnership Documents for priority clients.
- Facilitate Partnership Meeting Training Sessions for Operations.
- Support the preparation of RFP responses for existing accounts.
- Assist the Director of Client Retention in executing client correspondence such as bid participation acknowledgments, site tour attendees, and proposal submissions, as well as scheduling client meetings.
Key Competencies:
- Demonstrate a genuine sense of hospitality, with a commitment to upholding FISD standards in all aspects of the role.
- Thrives in a fast-paced environment with the ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.
- Exceptional listening, interpersonal, and verbal communication skills.
- Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
- Maintains composure, professionalism, and discretion when dealing with sensitive client issues.
- Takes ownership and accountability, both within and beyond defined job responsibilities.
- Creative collaborator with the ability to generate and develop new ideas with colleagues and clients.
- Highly proficient in digital design, professional document creation, and AI-driven productivity tools, and effectively interpreting account financials.
Preferred Qualifications:
- Bachelor’s degree (BA or BS) required
- Demonstrated experience in strategic thinking and developing client-facing proposals/documents.
- Ability to read and interpret basic financial information
- Excellent verbal and written communication skills.
- Advanced proficiency with Microsoft Office Suite and Canva.
- Strong creative problem-solving skills and effective time management.
Apply to Flik today!
Flik Independent School Dining is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Flik Independent School Dining are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FISD.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Flik Independent School Dinning maintains a drug-free workplace.
Req ID: 1518358
FISD
STEPHANIE FREER
[[req_classification]]
Nearest Major Market: White Plains
Nearest Secondary Market: New York City
Job Segment:
Food Service, Hospitality
