HUMAN RESOURCES MANAGER - PHOENIX, AZ
Position Title: Human Resources Manager
SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.
SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary
As the HR Manager supporting SSC, you’ll serve as a trusted strategic partner to both onsite leadership and our corporate HR team. In this highly visible role, you will shape the associate experience, strengthen organizational culture, and drive talent initiatives across a dynamic, high‑engagement academic dining environment.
You will lead critical HR functions including associate relations, leadership coaching, frontline talent acquisition, training, compliance, and diversity initiatives. This is an exceptional opportunity for an experienced HR professional who thrives in a fast‑paced, people-centered environment and is passionate about developing strong teams and positive workplace climates.
Key Responsibilities:
Associate Relations & Cultural Leadership
Serve as the subject-matter expert on HR policies, procedures, and best practices, providing guidance to managers and associates.
Investigate and resolve associate relations matters with a focus on fairness, engagement, and compliance.
Lead exit interview processes and provide insights to decrease turnover and improve retention.
Support associate satisfaction and internal feedback initiatives, translating insights into actionable HR strategies.
Training, Coaching & Leadership Development
Design and deliver management training on topics including performance management, progressive discipline, interviewing, and harassment prevention.
Regularly conduct HR training such as HR 101, Sexual Harassment Prevention, and other compliance-based sessions.
Present HR programs and updates at operational meetings and Field Operations Workshops, ensuring strong HR visibility across campus operations.
Recruitment & Talent Strategy
Partner with managers to develop recruitment plans that strengthen candidate pipelines and attract top frontline talent.
Provide tools and guidance to hiring managers on interviewing, selection, and onboarding best practices.
Represent Chartwells at career fairs, community events, and school-based engagements to promote opportunities and brand presence.
Lead new hire orientation to ensure a welcoming and consistent experience for all incoming associates.
Operational Partnership & HR Excellence
Conduct HR assessments to identify opportunity areas and support critical markets within the SSC sector.
Attend operational meetings to embed HR strategy into business priorities and strengthen partnership with operations leadership.
Help drive Preferred Employer initiatives and support broader HR business plans across the division.
Preferred Qualifications:
Bachelor’s degree required; Master’s degree preferred.
2–5 years of multi-unit HR generalist experience, ideally with a focus on associate relations.
Experience in high customer-contact environments, hospitality or food service a plus.
Strong analytical skills and the ability to interpret data, legal documents, financial information, and employee feedback.
Demonstrated competence in problem-solving, statistical reasoning, and drawing actionable conclusions.
Outstanding communication, interpersonal, and relationship-building skills.
PHR/SPHR certification preferred.
Bilingual English/Spanish required
Apply to SSC today!
SSC is a member of Compass Group USA.
Click here to Learn More about the Compass Story
Associates at SSC are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Applications are accepted on an ongoing basis
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
SSC maintains a drug-free workplace.
Nearest Major Market: Phoenix
Job Segment:
Food Service, Hospitality
