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Premium Manager | Chase Field

 

Salary: 65,000/yr

Location: Chase Field Phoenix, AZ

Schedule: No two weeks look the same at Chase Field and that’s part of the excitement! We support MLB games, concerts, and special events, this position requires flexibility. You can expect a mix of evenings, weekends, holidays, and event driven shifts throughout the year. 

 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

As a Premium Manager, you will be responsible for leading your team members in creating unforgettable experiences at Chase Field, home of the Arizona Diamondbacks.

Responsibilities

  • Lead hourly team members in all Premium departments: Catering, Clubs, Suites, and In-Seats.
  • Supervise opening and closing procedures related to location readiness, staffing, sanitation, and operation documentation.
  • Conduct pre-shift meetings with Premium team members to communicate event-specific goals, specials, and company updates.
  • Ensure excellent guest experience; resolve guest concerns or feedback promptly.
  • Address team performance issues, corrective action, and counseling.
  • Develop and lead employees through performance management and mentorship programs.
  • Maintain positive guest relationships including obtaining regular feedback through event oversight and executing show quality standards across all areas of the Premium department.
  • Promote a positive work environment through hiring/selection of team members, maximizing productivity and morale through team engagement, and maintaining appropriate staffing levels per business needs.
  • Collaborate with other departments to ensure efficient operations.
  • Enforce safety standards and food safety compliance including proper food handling, cross contamination prevention, equipment usage, cleanliness, and maintain safe food temperatures.
  • Oversee inventory management by managing stock levels; complete production logs, monitor portion control and waste/spoilage/gratis logs.
  • Assist with and oversee department inventory counts daily and monthly; participate in month end inventory procedures.
  • Complete post-event reconciliation, polling, tip payments, and daily payroll for employees.
  • Assist with accurate labor forecasting and labor efficiency; complete accurate event planning and scheduling of hourly employees.
  • Ensure compliance with Levy policies, procedures, and Core Signatures.
  • Other duties as assigned.
  • Support other Levy locations/properties as needed.

Required Qualifications

  • 2+ years of experience in food and beverage and/or sports & entertainment; 2+ years in supervisory role preferred.
  • Bachelor’s degree in hospitality management or equivalent preferred.
  • Requires knowledge of food safety, sanitation, and responsible alcohol service.

Required Skills:

  • Excellent communication and computer skills are needed, including knowledge of MS office products.
  • Ability to prioritize and multi-task effectively; strong organizational skills.
  • Effective communication skills, both written and verbal.
  • Excellent computer skills including proficiency in Microsoft office, Inventory, and POS systems.
  • ServSafe Alcohol Certification, ServSafe Manager food handler certification, and/or Title 4 Manager Certificate may be required.
  • Ability to work a flexible schedule including nights, weekends, and holidays based on event needs.

Physical Demands: 

  • Ability to stand and walk for prolonged periods, ascend and descend stairs
  • Exposure to heat, steam, and cold temperatures within the kitchen environment.
  • Some sedentary work including sitting in office at computer for administrative duties.
  • Ability to lift, push, pull, and carry up to 50 lbs.
  • Manual dexterity and coordination to perform tasks such as chopping, cutting, and food preparation.
  • Ability to bend, stoop, and kneel. 

 

Curious about Life at Levy? Check it out: Levy Culture

 

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.


We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis. 

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

 

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off Plan
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf 

Req ID:  1512023

Levy Sector 

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Ashley Vandervate 

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Job Segment: Event Planning, Payroll, Food Service, Kitchen, Hospitality, Finance

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