PATIENT FOOD SERVICE MANAGER
Salary: 85,000 - 95,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time off, Benefits, 401K, Training
Pay Grade: 14
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
Job Summary
We are seeking a Patient Services Manager to lead our Patient Services Team in a fast-paced Acute Care setting in Poughkeepsie, NY. This leadership role oversees patient dining operations supporting a 362 average daily census, a bedside patient meal delivery system, and approximately $15 million in managed volume. The ideal candidate will have experience leading and developing union hourly associates while driving operational excellence, patient satisfaction, and regulatory compliance.
Key Responsibilities:
- Establish goals and oversee the implementation of patient food service programs based on medical direction, patient population, and facility objectives.
- Manage daily patient dining operations, including bedside meal delivery services, ensuring a high-quality patient experience.
- Hire, direct, coach, train, and develop patient services team members, including union-represented hourly associates.
- Ensure compliance with dietary restrictions, special diets, and physician-directed nutrition requirements while meeting patient preferences.
- Drive patient satisfaction initiatives and ensure patient services staff contributes to achieving established satisfaction targets.
- Manage departmental resources and financial performance within a $15 million managed volume operation.
- Ensure compliance with federal, state, local, and accrediting agency regulations, as well as facility confidentiality, HIPAA, and patient rights policies.
- Participate in and lead patient satisfaction programs, departmental meetings, and Quality Assurance/Performance Improvement initiatives.
- Foster a culture of safety, accountability, teamwork, and continuous improvement.
Qualifications:
- Associate degree with one (1) year of experience in food service, hospitality, nutrition, or a related field; or a bachelor's degree in food service management, nutrition, hospitality management, or a related discipline.
- Certified Dietary Manager (CDM), Registered Diet Technician (RDT), or Registered Dietitian (RD) credential preferred.
- Minimum of one (1) year of food service management experience, preferably in an acute care healthcare environment.
- Experience managing patient dining operations with bedside meal service programs preferred.
- Experience leading unionized hourly workforces strongly preferred.
- ServSafe® certification preferred.
- Proficiency with Microsoft Office applications, electronic medical record (EMR) systems, and diet office software.
- Strong leadership, communication, organizational, and customer service skills.
Preferred Experience:
- Acute care hospital environment with a 362 ADC or larger.
- Oversight of patient services operations with $15 million or greater managed volume.
- Experience implementing and managing bedside patient meal delivery systems.
- Proven success managing and developing union hourly associates while maintaining positive labor relations.
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Morrison Healthcare are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1564471
Morrison Healthcare
AMY S MILLER
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Job Segment:
Food Service, Chef, Culinary, Hospitality
