CLIENT RELATIONS DIRECTOR (REMOTE-SOUTHWEST US)
- Location: Southwest US- TX, AZ, NV, CO
- Pay Range: $120000-$130000 (to commensurate with experience) + bonus eligible
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Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,300 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit www.ChartwellsK12.com.
Job Summary:
As a Client Relations Director (CRD), you’ll support and partner with Chartwells K12 Leadership teams to develop a strong client relations/retention culture, strengthen our client partnerships and retain existing accounts. You’ll partner with a diverse group of functional leaders to best position Chartwells K12 for account preservation and growth.
Responsibilities:
- Portfolio Management: Coordinate and assist Client Relations Directors (CRDs) in managing their client relations/retention portfolios. Emphasis on retention strategies that revolve around quality, service, innovation, and value.
- Strategic Collaboration: Work closely with Operations, Finance, Marketing, Culinary, Procurement, Legal and Nutrition leaders to develop comprehensive retention plans that include operational, financial, relationship, proposal and rebid strategies.
- Client Engagement: Cultivate strong client relationships through site visits, interviews, calls, and engagement. Serve as an additional point of contact for addressing customer concerns and facilitating resolution. Champion quality, service, innovation, and value that Chartwells K12, and broader Compass organization, can deliver to clients.
- Team Leadership: Lead, mentor, and coach CRDs and CRM’s in your portfolio, providing guidance on relationship management, client relations/retention challenges and strategy. Set and supervise team performance metrics.
- Retention & Negotiation: Support rebid and contract renewal processes, ensuring proposals and financial proformas align with both client needs and business goals.
- Standard Methodologies & Continuous Improvement: Share retention standard methodologies across the organization, continuously improving processes and driving higher performance standards. Develop and provide client relations/retention training as needed throughout your portfolio.
Qualifications:
- Education & Experience: Bachelor’s Degree or equivalent experience required. Candidates with a minimum of 5 years in client relations and/or operations leadership, ideally within K12 contract food service, is highly preferred.
- Functional Experience: Strong background in Client Relations/Retention, Operations, and/or sales is highly preferred. Candidates with expertise in these areas will have a distinct advantage in driving client partnerships and retention strategies.
- Skills: Confirmed aptitude in managing contract management, RFP processes, developing proposals and proformas, analyzing financial data, training, presenting and establishing positive relationships with clients and senior leaders. Outstanding communication, presentation, and negotiation skills.
- Technical Proficiency: Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Smartsheet).
- Travel: Must be able to travel extensively (60%+).
Associates at Chartwells K-12 are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Chartwells K-12 maintains a drug-free workplace.
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