DIRECTOR OF ACCOUNT MANAGEMENT
Salary: $125,000 - 155,000 (commensurate with experience)
Pay Grade: 18
Other Forms of Compensation: Bonus Eligible
Who is Foodbuy?
We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider.
Why Foodbuy?
We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.
Additionally, we follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability and Transparency. People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.
Job Summary
This position manages customer relationships maximizing account growth by leading and executing the strategic vision of assigned accounts.
Responsibilities:
- Drive long-term partnership value by developing an understanding of clients’ businesses and their technical challenges, operating environment, capabilities, and goals as well as the industry and competitive landscape.
- Build and execute joint business plans with an eye to increasing overall value delivered, and to expand the adoption and usage of our solutions.
- Conduct regular customer business reviews to ensure alignment, document value, and ensure high levels of customer satisfaction.
- Responsible for all aspects of financial management of managed accounts including account profitability, budget management, tracking and reporting and billing.
- Deliver projects on schedule and within budget, while satisfying agreed-upon customer requirements and specifications within project scope
- Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
- Align cross-functional teams and stakeholders in account vision and business delivery; drive indirect (and direct where required) resources through shared goals and outcomes.
- Visit each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
- Provide coaching and support to direct reports in their day-to-day roles and act as a point of escalation where necessary for specific issues that may arise.
- Thoroughly review data performance with a keen sense of customer expectations in mind, making recommendations to internal teams and customer to further business goals
- Undertake people management responsibilities, including but not restricted to, generating training and development plans, carrying out performance appraisals and dealing with performance related issues.
- Manage all aspects of customer contract requirements, utilizing project management planning tools.
- Participate in customer agreement renewal RFPs.
- Develop and maintain strong relationships within managed accounts to enhance business opportunities.
- Become a trusted advisor for customers by developing expertise in company programs and the unique needs of assigned customer segment.
- Lead strategic oversight of accounts with focus on translating strategy into timely development of actionable plans, campaigns, and projects to assure customer/company growth and satisfaction.
Requirements:
- Bachelor’s degree or equivalent work experience required; MBA preferred.
- 7+ years’ experience in enterprise B2B organizations or customer success & 5+ years’ experience leading a team of direct reports who consistently deliver results.
- Effective written & verbal communication skills
- Proven record in developing strategic business plans and managing cross-functional projects.
- Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
- Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
- Up to 50% Travel Annually
Apply to Foodbuy today!
Foodbuy is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Foodbuy maintains a drug-free workplace.
Associates at Foodbuy are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1467707
Foodbuy
Margaret Lovette
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