LEAVE COORDINATOR II (REMOTE)
Salary: $45000-$50000
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
The Leave of Absence Coordinator plays a critical role in supporting Compass Group USA’s workforce by managing and administering employee leave programs, including Family Medical Leave (FMLA) and other state-specific leave policies. This position serves as a key point of contact for associates and managers, ensuring compliance with federal and state regulations while delivering exceptional service through timely communication, accurate documentation, and effective case management. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced environment with frequent interruptions and competing priorities.
Responsibilities:
- Knowledge of regulations related to company policies, with the ability to review and assess how these policies function individually or in conjunction with one another.
- Assist managers and administrate Family Medical Leaves, and all applicable support functions.
- Ability to manage high volume, inbound calls, multiple tasks, multiple priorities, with frequent interruptions.
- Capture information from inbound calls, leveraging applicable CRM system. Update Absence Tracker/other leave databases as applicable.
- Research and resolve discrepancies between associates and leave requests.
- Reviews file notes and explain leave process to associates and managers
- Compiles employee data and submits information regarding any state leave.
- Completes associated leave tasks, such as managing helix cases, moving documents to the appropriate leave case within the Absence Tracker system and email scans.
- Communicate via phone, helix case and Absence Tracker for leave updates and changes.
Qualifications:
- Bachelor’s degree or 3+ years of experience supporting leave of absence inquiries.
- Working knowledge of state and federal regulatory requirements related to leave of absence, including Family Medical Leave Act (FMLA) and any state regulations.
- Strong phone and verbal communication skills along with active listening.
- Excellent organizational skills
- Detail-oriented, with strong analytical, problem-solving, organizational and follow-up abilities; skilled at managing multiple priorities in fast-paced settings.
- Ability to work well in a fast-paced, stressful, dynamic environment.
- Ability to successfully multitask & be organized
- Must have a minimum of 3 years' support in a customer support capacity.
- Must have working knowledge of all applicable Microsoft Office systems, such as Excel, Word, Teams, Office 365
- Experience with STD and ADA a plus.
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Compass Corporate maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1467967
Compass Corporate
Alexis Ditaway
[[req_classification]]
Job Segment:
Food Service, Hospitality, Customer Service
