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SENIOR SERVICENOW DEVELOPER

Salary:  $130,000 - $140,000

 

We are CDAI—the data and artificial intelligence engine of Compass Group North America. We design and deliver custom, in-house solutions tailored to the unique complexities of food service and hospitality. Our work is grounded in strong data foundations, layered with AI to enhance forecasting, streamline operations, and enable better, faster decision-making across Compass Group. With deep integration into the business and a commitment to white-glove service, CDAI empowers associates, clients, and customers through innovative, future-forward technologies.

Responsibilities:

  • Build and maintain controller flows and reusable subflows for multi‑step vendor processes (approvals, tasks, pre/post‑integration steps). 
  • Develop catalog items, client scripts, and script includes; keep forms and MRVS logic clear and maintainable. 
  • Design and support REST/S3 integrations (payload creation, status checks, work notes, retries). 
  • Work with large inbound data sets—map, coalesce, and govern data as it lands in ServiceNow. 
  • Implement robust error handling and validation; read logs, trace failures, and fix root causes. 
  • Model and use key data relationships (vendor, contracts, approval steps, hierarchy, category codes). 
  • Demo your work to stakeholders; build quick POCs when we need to test an approach. 
  • Collaborate in Agile ceremonies; refine stories, meet acceptance criteria, and iterate quickly. 
  • Support UAT—prep data, triage issues, and close feedback loops with admins and fulfillers. 
  • Partner with platform admins and project leadership to keep releases smooth and predictable. 

Qualifications:

  • 3–5 years hands‑on ServiceNow development with Flow Designer,  -flows Approvals, Catalog Items, Client Scripts, and Script Includes. 
  • Experience working with custom scoped applications, ACLs, Client Scripts, Business Rules 
  • Familiar with OOTB functionality and knowing when to configure the application vs customize it 
  • Knowledge on ServiceNow best practices and platform principles 
  • Experience with IT Service Management (ITSM), Customer Service Management (CSM), SPOKE/Integration Hub 
  • Proven experience integrating ServiceNow with external systems (REST/S3) and handling payloads end‑to‑end. 
  • Comfortable working with data governance concepts and inbound data patterns (import sets, transforms, coalesce). 
  • Strong debugging instincts—know where to look, how to log, and when to fail fast. 
  • Clear communicator who can explain trade‑offs to non‑developers and keep stakeholders aligned. 
  • Experience working in Agile (stories, acceptance criteria, iteration cycles) and supporting UAT. 

 

Certifications: 

  • ServiceNow Certified System administrator (required) 
  • ServiceNow Certified Application Developer (preferred) 
  • Familiar with ITIL and Service Management processes 
  • Any agile training and/or certificate

Apply to Compass Group today!

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

 

Compass Data & AI maintains a drug-free workplace.

 

Applications are accepted on an ongoing basis.

 

Associates at Corporate are offered many fantastic benefits.

 

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

 

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Req ID:  1501059

CDAI 

Bankston B Williams 


Job Segment: Food Service, Hospitality

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