SVP, TRANSFORMATION

Job Summary:

The SVP of Transformation serves as the enterprise architect and chief orchestrator of large‑scale change across a multi‑billion‑dollar Support Services Super Sector. Reporting directly to the Sector CEO, this executive defines and drives the long‑term transformation agenda modernizing operating models, building a scalable managed services hub, and aligning people, processes, and technology to deliver measurable strategic, financial, and cultural outcomes.

This leader partners across sectors and functions to embed new ways of working, strengthen cross‑sector collaboration, and ensure the organization operates as an integrated, data‑driven system. With exceptional executive storytelling, structured thinking, and operational depth, the SVP of Transformation acts as a trusted advisor to senior leadership and a catalyst for enterprise‑wide performance improvement.

Key Responsibilities

• Lead enterprise transformation of the Support Services Super Sector, serving as the architect and driver of the new managed services hub—shaping strategy, operating model, and execution from design through scaled adoption.
• Build and operationalize the managed services hub, translating vision into standardized, repeatable service models, processes, governance, and KPIs that enable scale, consistency, and margin expansion across sectors.
• Partner closely with sector CEOs and leadership teams to embed the hub into sector operating rhythms—ensuring alignment, adoption, and measurable value creation while respecting sector-specific needs and realities.
• Enable cross-sector collaboration and cross-selling, identifying opportunities where shared capabilities, platforms, and services accelerate growth, improve delivery, and strengthen client stickiness.
• Drive large-scale change management and execution, aligning people, process, and technology to move the organization from legacy operating models to modern, managed services–led delivery.
• Translate technology and data into operational advantage, partnering with IT, procurement, finance, and operations to modernize how work gets done, improve decision-making, and enhance service performance.
• Own executive storytelling and data visualization, translating complex transformation initiatives, performance metrics, and strategic trade-offs into clear, compelling PowerPoint narratives for executive leadership and sector CEOs—driving alignment, decisions, and momentum.
• Serve as a connective leader across functions and sectors, breaking down silos and ensuring finance, procurement, operations, and technology operate as an integrated system in support of managed services outcomes.
• Establish clear performance accountability, defining north-star metrics, tracking progress, and course-correcting to ensure transformation delivers tangible business results—not just activity.
  Act as a trusted advisor to executive leadership, bringing structured thinking, operational depth, and strong communication to transformation decisions, investment prioritization, and go-forward strategy.

Qualifications

• Proven success architecting and executing multi year, cross functional transformation across complex, matrixed organizations exceeding $1B in revenue.
• Demonstrated ability to build and scale new operating models, shared services, or managed services hubs that drive consistency, efficiency, and margin expansion.
• Trusted advisor to C suite leaders with a track record of influencing enterprise decisions, investment prioritization, and long term strategy.
• Deep experience modernizing processes, governance, and performance systems to improve quality, speed, and cost.
• Strong partnership history with IT, procurement, finance, and operations to translate technology, automation, and data into measurable operational advantage.
• Expertise in building KPI frameworks, dashboards, and performance management systems that drive accountability and outcomes.
• Demonstrated ability to move organizations from legacy models to modern, standardized, enterprise wide ways of working.
• Skilled at breaking down silos and aligning finance, procurement, operations, and technology around shared goals and integrated delivery.
• Experience embedding new capabilities into diverse business units while balancing enterprise consistency with local needs.
• Demonstrated ability to tie transformation initiatives to financial outcomes, margin expansion, and long term enterprise value.
• Experience identifying cross sell opportunities, shared capabilities, and scalable solutions that strengthen client retention and growth.
• Track record of establishing north star metrics, monitoring progress, and course correcting to ensure tangible business results.

Other Qualifications

• 15+ years of executive leadership in transformation, operations, strategy, or enterprise PMO roles within large, multi unit organizations.
• Managed services or shared services experience strongly preferred.
• Bachelor’s degree required; MBA or advanced degree preferred.