VICE PRESIDENT OF TECHNOLOGY

Job Summary:

The Vice President of Technology – CCL Hospitality Group will be a collaborative, service-oriented, experienced leader who will serve as the primary liaison between Healthcare Digital (HD) and Executive level operators within CCL Hospitality Group. The role helps shape and execute on the strategic vision of HD within Community Living in alignment with CCL Hospitality Group’s key business objectives.

The successful candidate will bring senior living market experience, deep knowledge of digital platforms, and the ability to operate effectively across a matrixed environment, including internal IT, data & analytics and external vendor partners.

The Vice President of Technology – CCL Hospitality Group will lead the development and execution of digital and technology strategy and provide strategic oversight to CCL Hospitality Group partners in the development and deployment of digital and technology solutions. In addition, they will also lead the team in both supporting the new sales pipeline in support of CCL Hospitality Group as well providing ongoing account management and digital consulting to existing accounts, helping them find the best digital solutions for their clients in line with the broader HD strategy and client objectives.

This leader will also lead the relationship and roadmap management for key third-party organizations to ensure their solutions meet sector needs

This role reports to SVP, Healthcare Digital with dotted-Line Relationship: CEO and CFO, CCL Hospitality Group with 2-4 direct reports

Responsibilities:

• Drive digital strategy development, documentation, and execution for CCL Hospitality Group, including development and tracking of KPIs in alignment with business objectives
• Lead third-party partner roadmap and program management for key solutions (e.g., MealSuite) in partnership with sector representatives, HD, and CD team members
• Lead ongoing digital consulting services for CCL Hospitality Group, driving decisions towards implementation of optimal, best practice solutions.
• Lead and participate in tech & digital innovation summits and quarterly digital reviews for clients and operators for CCL Hospitality Group
• Participate and lead new business sales and retention engagement process (e.g. RFP responses, presentations, demonstrations) as the digital subject matter export for CCL Hospitality Group
• Lead team in researching and understanding market trends in digital, food service, support services healthcare technology and analyze market position.
• Procure regular feedback and gather requirements from the business and research new solution opportunities in support of ongoing digital innovation.
• Advocate for the CCL Hospitality Group business divisions using existing technological resources and solutions to improve the operational efficiencies and enhance the daily activities.
• Represent Healthcare Digital at major business meetings (e.g. sector regional and divisional, zones and summits).
• Adopt a liaison role in the case of issues with major accounts and provide guidance to accounts in the case of escalations
• Manage and develop team of Directors and Digital Strategy Managers, including identifying, hiring, training, and ongoing coaching of associates
• Partner with peers to develop and maintain digital best practices for CCL Hospitality Group
• Partner with HD Digital Delivery team leadership on development of intake and project hand-off processes and management of technology project pipeline
• Contribute positively to the broader Healthcare Digital Strategy Team knowledge base, best practices, and collaborative team culture
• Represent Healthcare Digital and Compass Digital, customers, and potential customers, in accordance with Company policies and procedures

Qualifications:

• Minimum 10+ years related experience in the digital, technology, and/or operations space
• Problem-solver with strong sense of curiosity and creativity
• Service-oriented leader with strong organizational skills
• Strong relationship management and presentation skills
• Excellent verbal and written communication skills
• Food service or hospitality industry experience is a plus
• Senior/community living industry experience is desired
• Bachelor’s and/or master’s degree is strongly preferred
• Operational knowledge a benefit
• Travel required as business needs arise