MAIL OPERATIONS SUPERVISOR

Job Summary

The Mail Operations Supervisor manages day-to-day Office Services Operations including mail processing, shipping/receiving, logistics, etc. at the site location ensuring high customer service levels are maintained.

Serves as the primary point of contact between ESFM and the customer. Significant time should be focused on employee development and relationship building with the client. Develops, implements and continuously reviews site practices. This position reports to the Business Services Unit Manager.

Responsibilities

Manage onsite employees and daily client activities;
Conduct regular interaction with clients to ensure all service levels are met;
Develop strong rapport with onsite Mail Services team and client;
Demonstrate proactive thinking and planning for both client and Mail Services operations;
Optimize loading dock layout/process;
Gain a full understanding for the utilization of ESFM reporting systems;
Remain compliant to ESFM management expectations;
Develop procedures to improve the operation and inform leadership;
Provide excellent customer service;
Prove flexible when faced with deadlines and challenges;
Adhere to procedures and guidelines;
Participate in ongoing training programs and cross-training;
Ensure compliance of staff to training programs and cross-training efforts;
Capture and maintain logs of volumes and activities; create monthly and/or quarterly management report;
Ensure a safe working environment; adhere to ESFM safety procedures and regulations, conduct weekly safety trainings and maintain safety training logs;
Capture and manage employee time and PTO schedule;

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High school diploma or equivalent; College is a plus. Willingness to embrace continuous training and educational programs. Competent computer skills including MS Office (Word, Excel, etc.) or equivalent;
3-5 years’ experience in Mail/Shipping/Receiving Operations;

Preferred Skills:

DOT/IOTA experience;
SC Logic knowledge, or similar package receiving/tracking program;

hysical Demands: 
•    The physical demands described here are representative of those that must be met by
•    an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up to 50 pounds;

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Ability to effectively work both individually and in a team environment.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, and risk of electrical shock.