GENERAL MANAGER - BEVERAGE AND VENDING - REDMOND, WA

Job Summary

The General Manager (GM) is an experienced, strategic leader with a strong leadership skills and business acumen. The GM is responsible for the coordination of the Beverage department that services up to the 58,000+ population of Microsoft’s Puget Sound Campus through 500 kitchenettes. This individual acts as the executive contact for customers and ensures a high level of operational execution and customer service. This individual may provide support to Microsoft’s other campuses.

Supervisory Responsibilities:  Directly responsible for managing and leading 2-4 CSMs along with supervision of 30+ associates to create a successful service experience for clients and customers. The GM carries out supervisory responsibilities in accordance with Compass policies and applicable laws, plans and directs work, appraising performance, rewarding, coaching and counseling associates.

Essential Functions and Responsibilities:

• Supervision of Beverage Department, including overall coordination and evaluation of day to day field operations
• Advises District Manager in the development of the department vision, ensuring that the department function is adequately represented; communicates vision to direct reports and internal and external business partners
• Develops plans to improve the performance of the department function in relation to key metrics; monitors efficacy of plans, and proactively makes and communicates adjustments as necessary.
• Ensures that the department brand is upheld and integrated into all facets of the business, including delivery to our clients and customers, internal Compass team members, suppliers, and applicants.
• Designs and proposes innovations and initiatives to bolster long-term business success, incorporating technology to continually advance the current state.
• Leads change initiatives within respective functional area of the department, including ensuring that CSMs and Supervisors are managing change effectively in their areas of responsibility.
• Ensure the adherence to Compass policies, practices, and procedures
• Develop a work environment that promotes a customer service mindset, trust, teamwork quality and safety.
• Strategic planning for continuous improvement of departmental systems and services.
• Assign accountability, build teams, hire, develop, evaluate, train, discipline, either directly or via shift supervisors.
• Communicate items of interest or concern to employees and District Operations Manager via electronic/ oral communication.
• Determine, implement and monitor preventative maintenance and security functions that protect physical assets and personal safety of associates and customers.

Education and Experience

• Bachelor’s degree preferred; equivalent professional experience accepted.
• 4-year college degree in a related field (experience may substitute for education).
• Minimum of 3 years’ experience in operations and customer service management.
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint.
• ServSafe or Department of Health certification is a plus.

Preferred Qualifications

• Proactive and professional interaction with diverse stakeholders.
• Commitment to excellence in internal and external customer service.
• Strong verbal and written communication skills.
• Initiative and sound judgment in client support.
• Quick and accurate decision-making with appropriate recommendations.
• Exceptional multitasking and project/event management skills.
• Resilience under pressure and ability to handle last-minute changes.

Core Competencies

• Strong organizational and interpersonal skills.
• Ability to manage last-minute changes and think quickly and accurately.
• Strategic and analytical mindset with problem-solving capabilities.
• Self-motivated, team-oriented, and positive attitude in a corporate setting.
• Ability to prioritize and manage multiple tasks/projects effectively.
• High standards for quality assurance and success metrics.
• Adaptability, flexibility, and eagerness to learn and grow