POS & Hardware Support Specialist, Redmond, WA
Salary: $80,000 - $88000 /year
Pay Grade: 14
Other Forms of Compensation:
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.
Job Summary
The POS & Hardware Support Specialist is responsible for providing 1st and 2nd level technical support, configuration, control, and maintenance of enterprise Point-of-Sale (POS) systems. This role requires strong technical aptitude, hands-on hardware experience, and excellent customer service skills. The Specialist will support both new and existing locations, ensure system reliability, and contribute to the consistent operation of POS and IT hardware across the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(Other duties may be assigned)
POS Systems Support
• Provide 1st and 2nd level support for POS-related issues, including but not limited to terminals, kiosks, printers, credit card readers, RFID readers, and online platforms.
• Investigate and resolve menu configuration and maintenance requests across all POS platforms.
• Manage, prioritize, and self-assign POS support tickets; escalate to POS vendors as needed.
• Track and follow up on tickets through resolution, ensuring documentation or RCA completion.
• Perform POS software/hardware troubleshooting, testing, and corrective actions.
• Execute routine POS maintenance including installation, configuration, upgrades, and repair.
• Support staging, configuration, and shipping of POS hardware for new sites and refreshes.
Hardware & Application Support
• Investigate and respond to technical assistance requests for desktops, laptops, and peripherals.
• Process requests for new hardware, software, or IT peripherals.
• Perform general hardware and software troubleshooting, testing, and issue resolution.
• Assist with staging, configuration, and shipment of equipment for new or existing users.
• Utilize command-line tools and diagnostic utilities for troubleshooting.
Technical Qualifications
• Technical degree preferred, or 2+ years professional IT experience.
• 4+ years of POS hardware/software installation and maintenance experience preferred.
• 2+ years of desktop/laptop hardware support experience.
• Experience in food service or hospitality environments preferred.
• Programming or scripting knowledge preferred.
• Familiarity with APIs preferred.
• Understanding of TCP/IP and basic network troubleshooting.
• Experience with Windows OS, Windows Server, and Windows Embedded systems.
• Proficient with MS Office and SharePoint.
Other Qualifications
• Strong customer service orientation and ability to assist non‑technical users.
• Excellent multitasking, organization, and attention to detail.
• Ability to work both independently and within a small team.
• Strong English verbal and written communication skills.
• Can‑do attitude with initiative.
• Hospitality industry experience a plus.
Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Eurest are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Eurest maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
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Food Service, Hospitality
