SENIOR REGIONAL DIRECTOR - HOSPITALITY AND OPERATIONS - REDMOND, WA

Travel Requirement:

Up to 50%

Job Summary

The Senior Regional Director, Hospitality & Operations is a strategic leadership role responsible for overseeing end-to-end program performance, operational excellence, and senior-level client relationships across a portfolio of high-profile Experience Centers and Innovation Hubs. This role blends operational rigor with exceptional client stewardship to ensure the seamless delivery of innovative, efficient, and differentiated service experiences.

This leader is accountable for programmatic consistency, change management, and financial outcomes across multiple locations. In parallel, they serve as a trusted advisor and point of escalation for executive clients — building confidence in delivery, translating business priorities into actionable plans, and elevating the overall partnership value.

As a member of the Extended Leadership Team, the Sr. Regional Director is a critical contributor in establishing Compass Group as both a trusted partner in delivering business results, as well as advocating Compass Group values and reputation as an employer of choice.

Key Responsibilities:

Regional Program Leadership

• Oversee operational performance across Experience Centers and Innovation Hubs, ensuring alignment with service expectations, brand standards, and client goals.
• Lead the development, implementation, and continuous improvement of regional programs, SOPs, and service delivery frameworks.
• Provide strategic oversight for budgeting, financial performance, inventory management, and business reviews.
• Guide the rhythm of business across sites, ensuring structured planning, milestone tracking, and performance monitoring.
• Drive adoption of change initiatives, including new technology, process updates, and operational innovations.

Senior Client Engagement

• Serve as the senior point of contact for client executives and key stakeholders, building long-term trust and credibility.
• Facilitate strategic business reviews, roadmap planning, and executive updates to maintain transparency and alignment.
• Anticipate client needs and proactively recommend enhancements, innovations, or course corrections to improve service outcomes.
• Lead issue resolution and escalation management with professionalism and accountability.
• Translate client vision and business goals into actionable operational strategies across all locations.

Cross-Functional Integration & Enablement

• Partner with culinary, facilities, marketing, and operational leads to ensure cohesive service experiences that reflect both brand and client expectations.
• Align field teams around enterprise-wide initiatives, KPIs, and client-centric culture.
• Ensure appropriate training, documentation, and communication strategies are in place to support frontline excellence and leadership consistency.
• Support new center launches, program expansions, and regional transitions with proactive planning and onsite leadership.

Team Development & Leadership

• Lead, coach, and mentor a team of regional managers and onsite leaders, fostering a high-performing, engaged culture.
• Direct reports: Regional Planning Director – North America, Regional Hospitality Program Manager – Global, and Regional Director – Innovation Hubs North America
• Conduct regular talent assessments, performance reviews, and development planning to build future leadership capacity.
• Create opportunities for cross-learning, collaboration, and knowledge-sharing across sites.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Hospitality Management, or a related field required; Master’s preferred.
• Experience: 10+ years in multi-site leadership roles with demonstrated success in client-facing service delivery environments; prior experience in contract services, or corporate hospitality management preferred.
• Strong executive presence and ability to build senior client relationships with diplomacy, confidence, and strategic insight.
• Financial acumen with direct experience managing budgets, forecasting, and cost control at a regional level.
• Proven ability to lead through ambiguity, drive change, and manage large-scale programs or initiatives across diverse teams.
• Excellent written and verbal communication skills; adept at navigating complex stakeholder environments.
• Experience with operational systems, reporting tools, and performance dashboards strongly preferred.