SR STAFF ACCOUNTANT - REDMOND, WA

Job Summary

The Senior Billing Specialist serves as a subject matter expert for complex billing operations, accounts receivable support, revenue readiness, and process improvement. The role manages high-risk or high-value billing, coordinates escalated issues, supports month-end close priorities, strengthens controls, and develops team capability through training, documentation, and cross-functional leadership.

Essential Duties and Responsibilities

Advanced Billing Operations

• Manage complex, high-value, multi-service, multi-location, or non-standard billing arrangements.
• Interpret contract terms, rate structures, service charges, taxes, client requirements, and support before invoice release.
• Perform advanced review of invoices, credits, rebills, adjustments, reconciliations, and revenue support.
• Monitor workflow and identify risks affecting revenue, client approval, aging, or close timing.
• Coordinate special billing projects and ensure non-standard requests receive appropriate authorization.
• Generate accurate customer invoices in accordance with contracts, approved rates, billing schedules, tax requirements, and company policies.
• Review billing support for completeness and accuracy before invoices are issued.
• Process recurring, event-based, project-based, pass-through, room-fee, service, and other assigned billing transactions.
• Confirm billable activities are invoiced within established weekly, monthly, and year-end deadlines.
• Verify fees, service charges, taxes, credits, payment instructions, cost centers, internal orders, and other billing components.
• Maintain current billing records and invoice status tracking across assigned lines of business.

Escalation and Risk Management

• Serve as a primary escalation resource for complex discrepancies, customer concerns, system issues, and control exceptions.
• Lead cross-functional resolution with operations, finance, accounts receivable, clients, procurement, and system support.
• Perform root-cause analysis and establish corrective or preventive actions.
• Communicate material risks, dependencies, and recommendations to leadership.
• Maintain clear decision records without weakening required controls.

Month-End Close and Revenue Support

• Coordinate assigned billing priorities during weekly, monthly, quarterly, and year-end close cycles.
• Review accruals, revenue support, reconciliations, unbilled activity, and exception reporting.
• Analyze trends, aging, disputes, and close risks and provide recommendations.
• Support forecasting, variance analysis, audit preparation, and leadership reporting.
• Confirm deliverables are complete, supported, and aligned with the close calendar.

Process Ownership and Operational Excellence

• Own or co-own billing SOPs, work instructions, controls, checklists, and training materials.
• Lead standardization across lines of business while preserving contract or operational differences.
• Coordinate system testing, user feedback, defect documentation, and implementation support.
• Establish measurable corrective actions and track improvement outcomes.
• Promote continuity through current documentation, backup coverage, and cross-training.

Training, Mentoring, and Quality Leadership

• Train and mentor Billing Specialists and new team members.
• Conduct quality reviews and provide objective, process-based feedback.
• Support workload prioritization and distinguish standard work from true exceptions.
• Facilitate knowledge sharing and confirm backup processes are practiced.
• Model professional communication, accountability, collaboration, and customer service.

Reporting and Analytics

• Prepare billing metrics, exception reports, aging summaries, and operational dashboards.
• Analyze trends and translate findings into practical recommendations.
• Track escalations, error drivers, rework, documentation health, and improvement actions.
• Provide concise, accurate, decision-ready management reporting.

Required Qualifications

Education and Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent relevant education and experience may be considered.
• Five or more years of progressive billing, accounts receivable, revenue operations, accounting, or financial operations experience preferred.
• Experience managing complex customer accounts, non-standard billing arrangements, reconciliations, or revenue-impacting issues.
• Experience leading process improvement, documentation, system implementation, training, or cross-functional problem solving.
• Experience in a high-volume, multi-line-of-business, event, catering, audiovisual, hospitality, or service environment preferred.

Required Competencies

Advanced Technical and Financial

• Advanced billing and accounts receivable expertise
• Contract interpretation and complex rate validation
• Revenue, accrual, reconciliation, and close support
• Root-cause analysis and corrective action planning
• Internal controls, evidence standards, and audit readiness
• Advanced Microsoft Excel and data analysis
• ERP, billing, event-management, and customer portal systems
• Process mapping, SOP development, and workflow design

Leadership and Business Partnership

• Coaching, mentoring, and knowledge transfer
• Project coordination and change leadership
• Influence without formal authority
• Risk-based judgment and timely escalation
• Conflict resolution and stakeholder management
• Executive-ready written and verbal communication
• Continuous improvement and standardization
• Ownership, discretion, and accountability