STAFF ACCOUNTANT - REDMOND, WA

Job Summary

The Billing Specialist is responsible for accurate and timely customer billing across multiple lines of business. The position supports accounts receivable, collections, aging reconciliation, revenue reporting, month-end close, and audit readiness. Success requires strong attention to detail, disciplined follow-through, excellent customer service, and effective partnership with operations, finance, and client contacts in a deadline-driven environment.

Essential Duties and Responsibilities

Billing and Invoicing

• Generate accurate customer invoices in accordance with contracts, approved rates, billing schedules, tax requirements, and company policies.

• Review billing support for completeness and accuracy before invoices are issued.

• Process recurring, event-based, project-based, pass-through, room-fee, service, and other assigned billing transactions.

• Confirm billable activities are invoiced within established weekly, monthly, and year-end deadlines.

• Verify fees, service charges, taxes, credits, payment instructions, cost centers, internal orders, and other billing components.

• Maintain current billing records and invoice status tracking across assigned lines of business.

Accounts Receivable and Issue Resolution

• Monitor unbilled items, open billing exceptions, aging balances, and outstanding customer actions.

• Research and resolve invoice discrepancies, payment differences, credits, rebills, allocation issues, and customer inquiries.

• Follow up with stakeholders to obtain missing approvals or supporting documentation.

• Communicate professionally with customers and document material billing decisions.

• Support payment collection and allocation in coordination with accounts receivable and finance teams.

Month-End Close and Financial Support

• Complete assigned billing and revenue deliverables within the established close calendar.

• Prepare or support billing accruals, revenue reconciliations, sales booking, and variance research.

• Validate revenue support and retain required evidence for financial review and audit.

• Escalate risks affecting invoice timing, revenue recognition, aging, or close completion.

• Assist with weekly, monthly, quarterly, annual, and ad hoc reporting.

Controls, Documentation, and Improvement

• Maintain organized, audit-ready files for invoices, credits, adjustments, and reconciliations.

• Follow contracts, internal controls, company policies, client requirements, and approved SOPs.

• Participate in process documentation, cross-training, system testing, and billing enhancements.

• Identify recurring issues, control gaps, or inefficient steps and recommend improvements.

• Protect confidential financial and customer information and report control or system concerns.

Required Qualifications

Education and Experience

• Associate degree in Accounting, Finance, Business Administration, or a related field, or equivalent education and relevant experience. Bachelor’s degree preferred.

• Three to five years of billing, full-charge accounts receivable, accounting, or financial operations experience preferred.

• Experience in a high-volume, multi-line-of-business, event, catering, audiovisual, hospitality, or service environment preferred.

• Experience with ERP, billing, event-management, procurement, payment, or customer portal systems preferred.

Required Competencies

Technical and Financial

• Billing and invoicing processes

• Accounts receivable and aging reconciliation

• Revenue and month-end close fundamentals

• Contract and rate validation

• Account reconciliation and variance research

• Microsoft Excel and Microsoft 365 proficiency

• ERP, billing, and customer portal systems

• Documentation, internal controls, and audit support

Professional

• Exceptional accuracy and attention to detail

• Planning, prioritization, and deadline management

• Clear written and verbal communication

• Customer service and business partnership

• Problem solving and sound escalation judgment

• Adaptability to changing processes and technology

• Ownership, reliability, and accountability

• Collaboration and willingness to cross-train