SR. PROJECT MANAGER, SUPPORT SERVICES - REMOTE
Position Title: SR. PROJECT MANAGER, SUPPORT SERVICES - REMOTE
Salary: $120000 - $150000 / year
Other Forms of Compensation: 10% Performance Based Bonus
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
The Sr. Project Manager, Support Services brings structure, visibility, and disciplined execution across the portfolio of Support Services projects. As part of the Change Management team, this role connects project execution with readiness and adoption, partnering with workstream owners and cross-functional stakeholders to turn priorities into clear plans, manage dependencies, and keep commitments and decisions moving.
The role requires someone who can create clarity in ambiguous situations, influence without direct authority, and communicate clearly with project teams and senior leaders.
Fuel Our Future (FoF) Leadership Competencies
The Sr. Project Manager is expected to demonstrate Compass Group's Fuel Our Future competencies through the following behaviors:
Collaborates — Building partnerships and working collaboratively with others to meet shared objectives.
Builds productive relationships across Support Services and partner functions, seeks input, and uses influence to create alignment and keep work moving.
Ensures Accountability — Holding self and others accountable to meet commitments.
Establishes clear ownership and follow-up, and addresses missed deadlines and barriers before they stall progress.
Drives Results — Consistently achieving results, even under tough circumstances.
Stays focused on critical outcomes through shifting priorities and competing demands, adjusting plans to maintain momentum.
Instills Trust — Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Communicates openly about progress and constraints, handles sensitive information appropriately, and provides accurate, reliable information.
Nimble Learning — Actively learning through experimentation when tackling new problems, using successes and failures as learning opportunities.
Approaches unfamiliar work with curiosity, adapts quickly, and applies lessons learned to strengthen future delivery.
Balances Stakeholders — Anticipating and balancing the needs of multiple stakeholders.
Understands the perspectives of Support Services, Operations, Finance, Procurement, HR, IT, and other partners, and helps them work through trade-offs to reach decisions.
Resourcefulness — Securing and deploying resources effectively and efficiently.
Manages multiple priorities at once and uses available tools, relationships, and organizational knowledge to solve problems and advance work.
Governance and Decision Management
- Support the portfolio governance model, including decision rights and escalation paths.
- Maintain decision and action logs that document rationale, ownership, and next steps.
- Prepare meeting inputs so leaders come ready to discuss trade-offs and make decisions.
- Facilitate productive discussions that surface diverse perspectives, keep teams focused on outcomes, and turn agreed decisions into clear ownership and execution.
FoF emphasis: Ensures Accountability | Balances Stakeholders | Instills Trust
Technology Program Support
- Provide project management support for Support Services technology initiatives, including AirisOne. Technology teams retain ownership of product, rollout, implementation, and related decisions.
- Serve as the Support Services coordination point with technology, product, and implementation teams, tracking timelines, open questions, and follow-up actions.
- Represent Support Services requirements, constraints, dependencies, and timing considerations in planning discussions.
- Integrate technology-related risks, decisions, and readiness needs into portfolio plans, adjusting as requirements evolve.
FoF emphasis: Collaborates | Nimble Learning | Balances Stakeholders
Reporting and Executive Communication
- Maintain clear, current portfolio updates, dashboards, executive summaries, and top-risk reporting.
- Translate detailed project information into concise, actionable insights for senior leaders and project teams.
- Communicate progress, emerging risks, and decisions required, and flag early when plans change or commitments are at risk.
FoF emphasis: Instills Trust | Collaborates | Drives Results
PMO Standards and Continuous Improvement
- Create, maintain, and continuously improve templates, standards, stage gates, and project management tools that bring consistency to how Support Services projects are planned and delivered.
- Identify opportunities to simplify processes, improve visibility, and strengthen portfolio execution.
- Facilitate lessons-learned and after-action reviews following major milestones, and turn insights into practical improvements for future work.
FoF emphasis: Nimble Learning | Resourcefulness | Drives Results
Qualifications
Required
- 8+ years of project and/or program management experience, including experience supporting senior leaders and complex cross-functional initiatives with multiple stakeholders, priorities, and dependencies.
- Demonstrated ability to create structure and clarity in ambiguous or rapidly changing environments, and to learn quickly when facing unfamiliar problems or technologies.
- Experience managing portfolio- or program-level governance, including risks, issues, and decisions.
- Ability to influence without direct authority and build alignment across competing priorities in Operations, Finance, Procurement, HR, IT, and other partner functions.
- Strong written and verbal communication skills, including the ability to translate complex information into concise, actionable updates for senior leaders.
- Sound judgment and discretion when handling confidential, leadership, organizational, and people-related information.
- Experience with project management tools such as Microsoft Project, Smartsheet, Planner, or similar platforms, along with strong Excel and PowerPoint skills.
- PMP, PRINCE2, Agile/Scrum, or comparable project/program management certification.
- Travel up to 20% based on business and organizational needs.
Preferred
- Bachelor's degree or equivalent practical experience.
- Experience within facilities management, food services, business and industry services, or another field-based operational environment.
- Experience supporting technology, transformation, change, or operational initiatives affecting frontline or field-based teams.
What Success Looks Like
- A successful Sr. Project Manager creates an environment in which Support Services leaders and workstream owners have a reliable view of what matters, who owns it, what is on track, what is at risk, what has changed, and where a decision is needed.
- Success is measured not by maintaining tools and processes, but by improving real-world business execution, with projects delivered in a way that leads to sustained adoption.
- May perform other duties as assigned.
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass Corporate maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1577917
Compass Corporate
BRITTANY BENNETT
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Job Segment:
Food Service, Hospitality
