CONFERENCE PLANNER

Job Summary

The Conference Planner will be responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and team members within in a corporate work environment.  Our team provides a one-stop shop experience for our clients which provides a single point of contact for them to book their meeting space, add audio visual, additional items, order catering, and any other details related to their meeting to create a seamless booking process for our clients.  In this role, the Planner will be responsible to process facility service requests and assign & communicate to the appropriate team to manage. The person in this role should have experience with conference centers, hotels, or convention services and knowledge of booking catering for clients. 

Seeking someone who has the knowledge and experience in meeting planning and catering.  This position will allow you to grow your career within the hospitality industry while being in a corporate environment. 

BENEFITS

• Hours of operations - Monday-Friday, 8AM-5PM. 
• 9 days paid holidays & 10 days paid time off
• Stipened meal per shift
• Medical, dental, vision benefits available

KEY RESPONSIBILITIES 

• Single point of contact for clients to reserve their conference rooms and detail all aspects of their meeting for a seamless meeting experience.  Details will include room setup, audio visual, additional equipment & furniture, and detailing catering menus and special requests.  This will promote our Catering & Conference Services one-stop shop model for all our clients.
• Oversee day of meetings to ensure rooms are setup correctly with the proper equipment and amenities.  Review BEO’s to ensure Catering has been setup per the client’s order.  Greet the client upon their arrival and handle any additional add ons.
• Utilize the room reservation system (EMS) to ensure all meeting details are input into the system to provide a single resource for information for all teams.  Create and detail floor diagrams in Social Tables.   
• Knowledgeable about Catering menus to be able to place Catering orders for meetings and create upselling opportunities.
• Educate and provide guidance for a guest as they navigate reserving conference rooms, equipment, and Catering in a post-COVID environment.
• Complete weekly conference center room inspections and submit work order requests and assign to appropriate departments.
• Oversee the Market assigned to the Catering & Conference Services Planner.  Assistance will include being assigned as the point of contact for specific VP’s and frequent users of EMS to assist with any of their requests.  Will work directly with Facility Representative to ensure their site is updated in EMS with the latest inventory, provide support and troubleshoot any issues that may occur.
• Answer telephones on the central Reservation & Facility Line for the Enterprise in a friendly, professional manner to process room reservations and facilities requests for clients.  Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names.
• Submit, process, and handle building maintenance tickets on behalf of clients and communicate information to appropriate teams
• Troubleshoot any EMS requests from clients which may include assisting with setting up their profiles, how to use the reservation system, or placing a catering order. 

QUALIFICATIONS

• 2-year college degree preferred. Two to three years experience in a conference center or corporate environment
• A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the coordinator’s job, and excellent phone skills.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously.
• Exceptional client service skills to exceed expectations
• Excellent listening, oral, and written communication skills.
• Strong computer skills and knowledge of office technology / equipment, experience with conference center reservation system (EMS)
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.