Dining Technology & Systems Intern, Chartwells Higher Ed / St. John Fisher University

Location:

• We are hiring immediately for a Dining Technology & Systems Intern position.
• Address: 3690 East Avenue Rochester, NY Note: online applications accepted only.
• Schedule: To be determined based on class schedule and business needs.
• Pay Rate:  $18.00 per hour.

We Make Applying Easy!  Want to apply to this job via text messaging?  Text JOB to 75000 and search requisition ID number 1575211. 

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the One @Work app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact. Apply today!

General Description:

The Dining Tech & Systems Intern will work closely with the leadership team within Fisher Dining to develop practical skills and experience supporting technology and systems within a hospitality environment. This hands-on internship will provide experience with technology troubleshooting, menu programming, digital signage, service ticket coordination, system support, and the implementation of technology solutions across dining operations.

The intern will have the opportunity to work with multiple dining locations and operational teams, gaining valuable experience in problem resolution, system administration, technology implementation, communication, and client support. This position is designed to provide practical experience that can support future opportunities in IT Support, Technology, Hospitality Technology, or Systems Administration.

The Requirements

• Interest in IT Support, technology, and hospitality systems
• Strong problem-solving and troubleshooting skills
• Ability to learn new software and technology platforms
• Strong attention to detail and organizational skills
• Professional and effective communication skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to assist others
• Ability to build effective working relationships with staff and leadership
• General interest in technology and its application within hospitality

Interest in One or More of the Following

• Technology Troubleshooting
• Digital Signage
• Menu Programming
• Software and Systems Support
• Data Management
• Customer/Staff Support
• Procedure Development
• Quality Assurance
• Technology Implementation

Key Responsibilities

• Troubleshoot dining technology, software, and equipment issues.
• Program and maintain digital menus and digital signage.
• Assist with menu and system programming across dining platforms.
• Coordinate, track, and follow up on technology service tickets.
• Assist staff with basic technology support and system questions.
• Test system updates and new technology implementations.
• Assist with identifying and resolving technology issues that impact daily dining operations.
• Communicate with vendors and support teams regarding technology issues and service requests.
• Assist with maintaining accurate and up-to-date system information.
• Provide operational support for dining technology and serving platforms.
• Assist with technology-related projects, upgrades, and new system implementations.
• Work with different areas of the operation, including Front of House, Back of House, Catering, Marketing, and Administration.

Learning Objectives

• Develop practical troubleshooting and IT support skills within a hospitality environment.
• Gain hands-on experience with menu programming, digital signage, and dining technology systems.
• Develop an understanding of how technology supports daily hospitality operations.
• Gain experience coordinating service requests and working with technology vendors and support teams.
• Develop effective communication, organization, and problem-solving skills.
• Demonstrate the ability to learn, adapt, and work with a variety of technology platforms.
• Gain experience working in a diverse, fast-paced hospitality environment.
• Understand the role of technology in improving operational efficiency, staff support, and the guest experience.

This is a paid intern position; however, it is not eligible for paid time off (PTO) or benefits such as medical, dental, vision, etc. 

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf

Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods.  Business needs may vary from year to year.

Our Commitment to Diversity and Inclusion
Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. 
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. 

Chartwells Higher Ed maintains a drug-free workplace.