PM Café Manager

Job Summary

We are seeking a results-driven Café Manager to join our Bon Appetit team. The Café Manager is a pivotal leader responsible for the holistic café experience, bridging the gap between innovative hospitality and operational excellence.

Reporting to the Multi-Unit General Manager, you will leverage your hospitality and operational expertise to partner with key stakeholders across the account. Your mission is to deliver a world-class food service experience that delights our guests and aligns with our partner’s strategic goals. You will oversee all facets of the café, from financial stewardship and labor management to fostering a high-performance team culture.

Bon Appetit is deeply committed to a culture of workplace and food safety, which you will champion every day! As the Café Manager, you will set the standard for responsible practices, ensuring the well-being of you, our guests and our valued team members.

The Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. Apply now and become an integral part of our philosophy!

Job Description

Key Responsibilities:

• Safety Standards: Strategically enhance and enforce a culture of food and workplace safety, including rigorous allergen management and compliance with all health regulations.
• End-to-End Experience: Design, manage, and take full ownership of the overall café experience, ensuring every touchpoint - from atmosphere to service - reflects excellence.
• Hospitality Excellence: Establish and maintain a high standard of hospitality that is warm, inclusive, and proactively engages our guests.
• Cultivate Talent: Lead the professional development of your team, fostering a culture of continuous learning, growth, and high associate engagement.
• Fiscal Performance: Take full accountability for financial and budgetary responsibilities, including meticulous inventory control and labor management..
• Culinary Synergy: Collaborate closely with the culinary leadership team to ensure a seamless integration between back-of-house innovation and front-of-house service.
• Champion Inclusion: Actively integrate diverse perspectives and experiences into the café’s culture, building a team that reflects our global community.
• Stakeholder Management: Maintain robust relationships with client partners and regional leadership to ensure the café consistently exceeds program expectations.

Preferred Qualifications:

• Education: Associates degree is preferred, or equivalent professional experience.
• Inspirational Leadership: Value-driven leadership characterized by a deep sense of purpose, responsibility, and the ability to inspire a large, diverse team.
• Management Experience: A minimum of 2–4 years of management experience in a high-volume café, restaurant, hotel, or stadium environment.
• Operational Alignment: A deep-seated passion for the intersection of exceptional food and world-class service.
• Communication: Strong written and verbal communication skills, with the ability to present to stakeholders and provide clear executive direction.
• Technical Proficiency: Proficient in computer and technical skills, including a working knowledge of Google Suite tools (Sheets, Docs, Slides).
• Certifications: ServSafe Manager Certification is preferred.
• Union Environment: Experience managing and navigating in a Union Environment is a plus.