Director of Operations
Position Title: Director of Operations
Pay Grade: 17
Reports To:
Salary: 110,000-120,000
Other Forms of Compensation:
Our Passion is Food!
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!
Job Summary
We are seeking a dynamic and strategic Director of Operations to lead a high-profile corporate dining portfolio. This senior leadership role is responsible for driving operational excellence, financial performance, client satisfaction, and team development across multiple dining locations.
The successful candidate will be a proven foodservice and hospitality leader with strong business acumen, exceptional relationship-building skills, and a passion for delivering elevated dining experiences. This role requires a hands-on leader who can successfully balance client partnership, operational execution, financial stewardship, and talent development in a fast-paced corporate environment.
Key Responsibilities
- Provide leadership and operational oversight for multiple corporate dining locations, ensuring exceptional execution across all aspects of foodservice operations.
- Lead, coach, and develop a team of 2-3 salaried managers while providing indirect oversight for approximately 150-200 hourly team members.
- Maintain accountability for a portfolio generating approximately $50 million in annual revenue, driving profitability, budget compliance, labor optimization, and cost management initiatives.
- Analyze financial statements, forecasts, labor models, and operational metrics to identify business opportunities and improve financial performance.
- Partner closely with client stakeholders and onsite leadership teams to cultivate strong relationships, maintain high levels of satisfaction, and ensure alignment with strategic objectives.
- Oversee high-volume breakfast, lunch, and dinner service operations, ensuring consistency in food quality, hospitality, service standards, and guest experience.
- Conduct regular operational reviews and site visits to assess food quality, service execution, staffing effectiveness, safety practices, and overall operational performance.
- Champion innovation through new dining concepts, service enhancements, culinary initiatives, and hospitality-driven programming.
- Foster a culture of accountability, engagement, inclusion, and continuous improvement across all teams.
- Recruit, mentor, and develop management talent while building strong succession plans and leadership pipelines.
- Support account growth initiatives, operational transitions, and client presentations when required.
- Resolve client, guest, and employee concerns with professionalism, urgency, and a solutions-oriented approach.
- Ensure compliance with all company, health department, food safety, and operational standards.
- Prepare and present business reviews, financial analyses, and strategic recommendations to senior leadership and client stakeholders.
- Drive operational consistency while maintaining a strong focus on hospitality, innovation, and delivering exceptional guest experiences.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Culinary Management, or a related field; equivalent experience may be considered.
- Minimum of 5 years of progressive leadership experience within corporate dining, hospitality, foodservice, or a related industry.
- Proven success managing complex, high-volume operations with annual revenues of approximately $50 million or greater.
- Strong financial management experience, including budgeting, forecasting, labor planning, cost controls, and full P&L accountability.
- Demonstrated success leading multiple managers and large hourly workforces in a fast-paced environment.
- Strong client relationship management skills with a proven track record of driving satisfaction, retention, and operational excellence.
- Exceptional leadership presence with the ability to influence stakeholders, mentor leaders, and build high-performing teams.
- Strong analytical, problem-solving, and decision-making capabilities with the ability to translate business data into actionable operational strategies.
- Excellent communication, presentation, and executive-level relationship management skills.
- Proven ability to manage multiple priorities while maintaining focus on execution and results.
- Demonstrated commitment to hospitality, innovation, service excellence, and continuous improvement.
- Open availability Monday through Friday with flexibility to support business needs as required.
Apply to Bon Appetit today!
Bon Appetit is a member of Compass Group USA.
Click here to Learn More about the Compass Story
Associates at Bon Appetit are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug-free workplace.
Req ID: 1581512
Bon Appetit
BRYAN GONI
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment:
Food Service, Relationship Manager, Chef, Culinary, Hospitality, Customer Service
