Catering Dispatcher (CPU)

• We are hiring immediately for a Catering Dispatcher position.
• Location: San Jose CA.
• Schedule: Monday - Friday, some weekends
• Pay Range: $76,240.00 - 78,000.00 annually 

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1481630. 

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We’re hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.

Learn more about careers with Bon Appétit: http://www.bamco.com/careers/

Role Summary:

The Catering Dispatcher is responsible for the systematic planning, assignment, and real-time coordination of all catering event logistics, including deliveries and pickups. This role ensures the efficient utilization of driver and operational resources to meet strict event timelines and service standards. The Dispatcher serves as the critical communication hub between the Sales/Events Teams and the Operations Team, maintaining the accuracy of event documentation and resolving scheduling conflicts to support seamless catering execution.

The great things you will be expected to do:

Assigning of Events & Resource Planning

• Assign event deliveries and pickups to appropriate driver resources based on critical factors such as event type, size, resource needs, and required delivery/pickup times.

• Adjust and confirm event departure and kitchen preparation times within the CaterTrax system.

• Create and maintain a master sheet derived from CaterTrax data to clearly outline all event and delivery logistics.

• Upon completion of weekly event assignments, determine and communicate the required shift needs for the following week to the appropriate manager to ensure adequate staffing levels.

Weekly Schedule Management

• Input the determined staff shifts needed for all assigned events into the designated autoscheduling platform.

• Run the autoscheduler script to generate the optimized weekly staff schedule.

Updating and Maintaining Master Sheet

• Monitor the BEO (Banquet Event Order) Updates tab or equivalent section of the catering master sheet for all incoming changes and revisions.

• Execute necessary changes and updates stemming from BEO updates, including applying revisions directly within the CaterTrax system and reflecting corresponding changes on the master sheet.

• Guarantee that the master sheet serves as the single source of truth for all event logistics, ensuring synchronization across all operational documents.

Communication with Other Departments

• Actively monitor designated communication channels to capture real-time updates and changes originating from the Sales and Events Teams.

• Collaborate directly with the Sales and Events Teams to effectively coordinate all necessary delivery and pickup logistics.

• Serve as the primary liaison between the Sales/Events Teams and the Operations Team, ensuring that all crucial updates, changes, and final event details are received by Operations in a timely and accurate manner to prevent scheduling or execution errors.

Minimum Qualifications

• Minimum of 2 years of similar work experience in a fast-paced logistics, dispatch, or high-volume catering/food service environment.

• Proven experience working with scheduling software and/or event management systems (experience with CaterTrax is a plus).

• Excellent analytical and organizational skills with an acute attention to detail.

• Exceptional communication skills, both written and verbal, with the ability to convey complex logistics clearly and professionally.

• Proactive mindset and proven ability to problem-solve real-time scheduling and logistical issues under pressure.

• Working knowledge of Microsoft Excel/Google Sheets for data management and tracking.

• Ability to work independently as well as collaboratively in a team setting.

While this schedule and location are currently projected, they are flexible and may be adjusted to meet evolving business demands, including coverage needs.

Associates at Bon Appétit are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

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