Catering Sales and Events Manager

Job Summary

The Catering Sales and Events Manager is responsible for maintaining the existing client base and soliciting new, internal business focused on core offerings of day-to-day client events. The goal is to achieve our mission to develop lasting relationships based upon trust and partnership by personalizing each event with passion.

Leverage the brand reputation and venue strengths to develop food and beverage solutions for internal, prospective clients.

The Catering Sales and Events Manager will operate in accordance with strategic objectives and selective selling guidelines to meet and exceed internal group revenue components. This leader will maintain a consistent and organized operation while continuously striving to increase the company brand vision within the client’s food program while adhering to all company policies and procedures. This role will maintain and nurture relationships with clients, guests, employees, and vendors, and they will provide and continue to exceed client and guest satisfaction. The ideal Catering Sales and Events Manager must have the ability to work in a fast-paced environment, be a team player, and be able to creatively think and work within the full spectrum of all that is involved with being a successful catering company.

Job Description

The great things you will be expected to do:

In the performance of their respective tasks and duties, the Catering Sales and Events Manager is expected to conform to the following:

• Support account management and sales process through support, review, and distribution of tickets within the GEMS platforms per assigned areas of designation based on predetermined criteria
• Initiate client reach out for specific event catering needs
• Create detailed and accurate Banquet Event Orders (BEOs) for event execution
• Be responsible for all Gems to BEO changes/updates and communicate the changes to the appropriate team(s)
• Meet with clients to discuss budget, event themes, and experience
• Attend onsite meetings/site visits with clients, as necessary
• Coordinate onsite event logistics with Martiz partner
• Ensure all correspondence is being sent out in a professional and timely manner
• Review, pay, and process invoices for final billing deadlines
• Support client needs for off-standard brochure requests
• Coordinate with the culinary team and operations team for all custom menu and beverage needs
• Support high-end events onsite when required.
• Management of all tasks, projects, and deadlines as directed, within a fast-paced, high-volume environment
• Other duties as needed to support the catering team
• Support and participate in team meet and greets and client relationship building initiatives
• Consistently deliver high standards of care to existing customers and promote further business by exceeding customer expectations where possible

Minimum Qualifications:

• Minimum 2 years’ experience in catering sales, sales for convention services, banquet event management, hotel management, or related field
• College degree preferred, or equivalent experience
• Hospitality mindset, with prior experience in hospitality, food and beverage, or foodservice environments
• High level of accuracy, strong organizational skills, and proactivity in approach to client needs and requirements
• Excellent communication skills, written and oral
• Detail-oriented personality with the ability to multi-task, take initiative, and problem solve
• Ability to handle complex events with short lead times and remain focused in high-pressure situations
• Prior experience with Google Suite and Microsoft Office Suite preferred
• Software knowledge in Catertrax, Monday.com, and similar systems highly preferred

Physical and Language Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:

• Ability to lift 20+ pounds
• Ability to read, understand, and speak English to perform essential functions of the job