Beverage Support Specialist (GPP)

• We are hiring immediately for a Beverage Support Specialist position.
• Location: Mountai View CA.
• Schedule: Mon - Fri (flexible) some weekends based on event schedules
• Pay Range: $76,240.00 - $85,000.00 annually 

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1454829. 

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We’re hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.

Learn more about careers with Bon Appétit: http://www.bamco.com/careers/

Role Summary:

The Beverage Support Specialist plays a pivotal role in upholding and elevating Google's food@work program's commitment to exceptional beverage experiences within our Partner Plex [Catering Line of Business]. This individual possesses an in-depth understanding of espresso technique, preparations, calibrations, and theory, and is adept at translating this expertise into world-class hospitality to our guests and training to our operation teams. This position is responsible for crafting high-quality espresso beverages, developing innovative drink offerings for catering requests and needs, and actively supporting the regional beverage program through meticulous development, rigorous testing, and comprehensive audits. The Beverage Support Specialist will serve as a knowledge resource and an operational anchor, ensuring consistency and excellence across all beverage offerings. The job requires 60% of employee's time spent on site at Partner Plex working Barista requested events. [ Events may be AM - PM and possible Weekends ]. The job requires 10% dedicated to location evaluations of quality standards, operation standards and overall experience within the Regional Beverage Program. The job also requires 10% administrative work with continual development of training programs through but not limited to videos and classes and the remaining 10% left for recipe development and setting quality standards. This position supports catering operations in developing job based skills and training in all catering operational needs to ensure quality service and beverages when barista teams are in operations. This position models excellence in hospitality, espresso technique, teaching and adherence to company standards for all Baristas to follow. The work required in this position must follow Bon Appétit’s commitment to sustainability, proper health and safety guidelines. 

The Beverage Support Specialist will focus on beverage operational training for the Food Partner Plex program in order to support operational excellence. This position reports into the Beverage Program Manager and will leverage their strong beverage and operational skills to partner with key stakeholders to provide activation, mobilization, menu rollout, and beverage training support to enhance the overall user (partner) food experience.

The great things you will be expected to do:

• Espresso Expertise & Preparation:

  • Demonstrate and execute advanced espresso techniques, including dialing in grinders, proper dosing, tamping, and extraction, ensuring optimal flavor profiles and consistency.

  • Perform routine and advanced calibration of espresso machines and grinders to maintain peak performance and beverage quality.

  • Apply comprehensive theoretical knowledge of coffee beans, roast profiles, water chemistry, and extraction principles to consistently produce exceptional espresso.

  • Maintain and uphold rigorous quality standards for all espresso-based beverages, ensuring a consistently delicious and aesthetically pleasing product.

• World-Class Hospitality:

  • Provide exemplary customer service, engaging in a friendly, efficient, and knowledgeable manner, fostering a welcoming and positive cafe environment.

  • Educate customers on coffee offerings, preparation methods, and flavor profiles, enhancing their overall beverage experience.

  • Anticipate customer needs and preferences, proactively offering recommendations and ensuring a seamless service experience.

• Team Training & Development:

  • Conduct hands-on training sessions for team members on fundamental and advanced barista skills, including espresso preparation, milk steaming techniques, latte art, and beverage consistency.

  • Develop and implement training modules focused on espresso theory, equipment calibration, and customer service best practices for new and existing baristas.

  • Provide ongoing coaching and feedback to team members, fostering continuous improvement and skill development within the barista team.

• Beverage Development for Catering:

  • Research, conceptualize, and develop innovative and appealing beverage recipes specifically tailored for catering events and special functions.

  • Conduct thorough testing of new beverage creations to ensure quality, consistency, scalability, and adherence to food program standards.

  • Collaborate with the catering team to understand event requirements and translate them into unique and memorable beverage experiences.

• Regional Beverage Program Support:

  • Actively participate in the development of new beverage initiatives and menu rollouts, providing expert input and practical support.

  • Conduct regular audits of cafe locations to assess beverage quality, operational adherence to standards, and overall customer experience.

  • Provide constructive feedback and implement corrective actions based on audit findings to ensure regional consistency and excellence.

  • Assist in the maintenance and calibration of beverage equipment across various locations, ensuring optimal functionality and longevity.

  • Work closely with the Regional Beverage Program Manager to align on goals, strategies, and implementation of program initiatives.

  • This role involves training and leading staff in proper espresso, milk, and service techniques, ensuring compliance with safety, sanitation, and food storage standards. 

  • Responsibilities include developing drink recipes and training materials, conducting evaluations and calibrations, and collaborating with training and Learning & 

  • Development teams for consistent standards. 

  • The specialist will deliver live and virtual training, administer assessments, train within established curricula, and perform initial response training. 

  • Maintaining relationships with operations managers, promoting safety, and adhering to company guidelines are also key, demonstrating a passion for quality beverages and professionalism..

Minimum Qualifications

• Minimum of 3 years of in-depth experience as a barista in a high-volume, specialty coffee establishment, with a proven track record of expertise in espresso technique, preparations, calibrations, and theory.

• 1-2 years in café operations (Bon Appétit experience preferred). 

• Demonstrated ability to consistently produce high-quality espresso and milk-based beverages.

• Exceptional customer service skills with a strong focus on providing world-class hospitality.

• Proven experience in training and mentoring other baristas.

• Strong creativity and experience in beverage recipe development.

• Excellent communication skills, both written and verbal, with the ability to effectively articulate complex coffee concepts.

• Ability to work independently and collaboratively within a team-oriented environment.

• Strong organizational skills and attention to detail.

Associates at Bon Appétit are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.