Microkitchen Manager

Job Summary

The Microkitchen Manager is responsible for the service and experience of the operation.  This role motivates, trains, develops and directs team members in delivering exceptional service and accomplishing daily goals. This position oversees the daily administrative and operational tasks required, including financial management, analysis, sanitation and safety. 

The Microkitchen Manager focuses on hospitality and the MK experience for the Client's Food program in order to support operational excellence. This position reports into the General Manager and will leverage their strong hospitality and operational skills in partnership with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations and people approach) to execute to standards and promote the ongoing success of the program while delivering an outstanding user experience.

Responsibilities

• Designs, manages and owns the overall MK experience

• Sets an expectation of hospitality that is friendly and engaging 

• Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all other time lines given by our partner and management

• Has a passion for hospitality

• Hires, trains and supervises the daily conduct of the MK supervisors in their campuses.

• Helps conduct staff reviews, coaching sessions, and disciplinary actions. 

• Ensures that all hiring and training standards are met and documented for direct hires, including but not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion, and safety training 

• Represents the company in a courteous, efficient, and friendly manner in all customer, our partner, and employee interactions

• Ensures that all comments and complaints are responded to within 24 hours

• Interacts with customers and resolves customer complaints in a friendly and service oriented manner

• Communicates with the our partner honestly, accurately, and in a timely manner

• Ensures that overall MK spaces meet the standards as presented by the General Manager, as well as oversees the daily appearance and upkeep of the MK

• Ensure smooth rotation of snack/drinks per campus

• Communicate and coordinate changes with supervisors

• Ensure smooth rotation of specials and pop ups, communicate and coordinate changes with supervisors

Qualifications

Leadership Qualities

• Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions and responds quickly under pressure

• Openly share and co-create – Delegates tasks to develop others

• Passion for Quality – Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximise benefits

• Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organisation

• Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in ethical and socially responsible manner.

• Takes Responsibility and making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally

• Taking the responsible approach to business

• Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions and responds quickly under pressure

• Openly share and co-create – Delegates tasks to develop others

• Passion for Quality – Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximise benefits

• Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organisation

• Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in ethical and socially responsible manner.

• Takes Responsibility and making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally

• Taking the responsible approach to business