ASSISTANT GENERAL MANAGER CONFERENCE SERVICES

Job Summary

The Assistant General Manager (AGM) partners closely with the General Manager to direct and support the overall operations of client managed meetings and events within the corporate conference center. This role ensures accurate and timely operating and financial reporting through the integrity of the meeting booking and management systems.

The AGM provides strong, service driven leadership to achieve financial performance, guest satisfaction, and employee engagement while applying sound business and operational practices. Reporting directly to the General Manager, the Assistant General Manager serves as a key operational leader and primary support in creating an optimal environment for effective meetings, events, and learning & development programs.

Job Responsibilities:

• Along with the General Manager, oversee the planning through execution of events for Conference Services and the Catalyst Learning Center at ExxonMobil Headquarters
• Manage room bookings, scheduling, and event logistics, maximizing space utilization and ensuring client satisfaction.
• Build and maintain strong client relationships, ensuring timely, professional responses to inquiries and needs throughout all event phases.
• Plan, communicate with, and work alongside internal departments and campus service providers (A/V, security, janitorial, maintenance, food & beverage, etc.)
• Establish, maintain, and annually review standard operating procedures for Conference Services and Reception operations.
• Manage staffing, scheduling, hiring, training, development, and supervision of Conference Services and Catalyst Learning Center team members.
• Promote teamwork, employee engagement, accountability, and a consistent Platinum Service® culture across all operations.
• Conduct regular safety inspections and ensure compliance with campus safety policies, and management agreement
• Analyze operational performance, identify improvement opportunities, and utilize client feedback to enhance service quality.
• Assist in preparing financial reports, budgets, and forecasts in accordance with GAAP and internal policies
• Communicate departmental goals, accomplishments, and future plans through team meetings.
• Act as a liaison between departments to ensure meeting spaces are properly set, cleaned, and ready for continued use.
• Perform additional duties as assigned to support campus, customer, and organizational objectives.

Qualifications:

• Bachelor’s degree required, with 3–5 years of management experience in a hotel or conference center
• Basic understanding of audiovisual (AV) equipment
• Strong computer proficiency, including advanced skills in Microsoft Excel and PowerPoint.
• Exceptional organizational skills with the ability to multitask and manage multiple projects simultaneously.
• Superior analytical, problem-solving, and strategic thinking abilities.
• Excellent written, verbal, and quantitative communication skills.
• Demonstrated commitment to delivering exceptional customer service.
• Proactive, adaptable mindset with the ability to anticipate and respond to changing business needs.
• Upholds the highest standards of personal integrity, professionalism, and ethical behavior.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.