Receptionist & Meeting Coordinator - Exxon - Spring TX

Job Summary

Receptionist & Meeting Coordinator

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them, and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do, and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary:

This role is responsible for delivering exceptional customer experiences while conducting reception duties and coordinating meetings and reservations. This role serves as a point of contact for clients and visitors by managing meeting logistics and room scheduling to ensure seamless event execution. The Receptionist & Meeting Coordinator works closely with internal service teams to communicate meeting requirements, maintain accurate reservation and event records, and ensure meeting spaces are prepared according to client specifications. The ideal candidate is highly organized, customer-focused, technologically proficient, and capable of managing multiple priorities in a hospitality and conference environment. Strong communication skills, attention to detail, and the ability to adapt to changing business needs are essential for success in this role.

Key Responsibilities

Serve as the primary point of contact for clients, residence, and visitors by answering phones, making reservations, and providing exceptional customer service.
Manage conference services reservations and room schedules through the reservation system, responding promptly to customer requests and inquiries.
Coordinate meetings, providing consultative support on room setups, catering, audio-visual needs, and event logistics.
Serve as a subject matter expert for conference and meeting spaces, answering site-specific questions and conducting facility tours as needed.
Greet guests, provide directional assistance, and create a welcoming and professional environment at the reception desk.
Maintain and update client, reservation, and event information within databases and reservation systems, ensuring accuracy and completeness.
Monitor and respond to emails within shared conference services mailboxes in a timely and professional manner.
Communicate meeting and event details and requirements to Conference Services, Catering, Audio Visual, and other operational departments to ensure seamless event execution.
Verify conference room setups, layouts, and audio-visual equipment meet client specifications and event requirements prior to arrival.
Perform additional duties and special projects as assigned by management.

Desired Qualifications

Associate or Bachelor’s Degree in hospitality, communications, or another related field preferred
Minimum two years of hospitality, conference services, customer service, or related experience.
Advanced proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Comfortable presenting information and speaking in front of groups.
Strong organizational, interpersonal, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor.