SENIOR DIRECTOR CORPORATE CONFERENCE SERVICES
Salary: $100000 - $110000 / year
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
As the Senior Director Conference Services, you are responsible for directing the overall operations for all client managed services of the corporate conference center. Ensure timely reporting of operating results is achieved through the integrity of the meeting booking system. Provide world class leadership while guaranteeing financial, guest and staff satisfaction goals are achieved using sound business practices. Director will report to the Regional Director of Operations/VP of Operations.
RESPONSIBILITIES
- Lead all conference center operations, to include conference center room bookings, catalyst training & development oversight, conference room setup.
- Partner with all campus service providers including security, janitorial, maintenance, audiovisual services, etc.
- Effectively communicate with all levels of client management
- Promote and inspire an atmosphere of teamwork
- Take initiative and demonstrate proper judgment as it relates to assigning tasks, delegating responsibility, resolving problems, and addressing personnel issues
- Keep abreast of industry trends and share information with all staff
- Prepare financial statements within corporate time frames and according to Policies and Procedures, Generally Accepted Accounting Principles and the Uniform System of Accounts
- Analyze and interpret financial results to assist and advise client and corporate team
- Ensure that all Accounts Receivables and Payables are managed efficiently and timely
- Ensure compliance with Management Agreement
- Maintain effective system and control procedures
- Accurately prepare all financial reports, budgets, forecasts and other information required and submit within the specified time limits, identifying variances and making recommendations for improvements as appropriate
- Direct the control of costs and expenses in all areas
- Utilize guest feedback to improve performance and customer experience
- Monitor and manage performance management process
- Meet or exceed the objective of clients’ goals of associates experience and sustainability
- Conduct ongoing audits of existing processes and makes recommendations as needed based on identified risks while holding team accountable as needed
- Communicate clearly with all staff and keep them informed of matters which pertain to their jobs; host ongoing direct report team meetings to review upcoming business. Attend departmental meetings periodically.
- Complete Platinum Service® learning and development curriculum
- Ensure Platinum Service® culture is executed throughout operation
QUALIFICATIONS
- Bachelor’s degree required
- Minimum of five years of managerial experience, in a conference center environment
- Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
- Superior quantitative, oral, and written communications and problem-solving/strategizing skills
- Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
- Proactive mindset to anticipate and support changes in our business
- Conformity to the highest standards of personal integrity and ethical behavior
- Exceptional customer service abilities
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1491322
Rapport a specialized division of FLIK Hospitality Group
Nearest Major Market: Houston
Job Segment:
Event Planning, Accounts Payable, Hospitality, Finance
