Assistant General Manager - Delta Sky Club - MIN

Job Summary

Ready to take your hospitality leadership career to new heights?

Eurest, a division of Compass Group  USA,  is seeking a passionate, people-focused Assistant General Manager to lead the VIP Delta Sky Club at Minneapolis - Saint Paul International Airport (MSP)

This is your chance to be part of a team at a premium hospitality destination where exceptional service, culinary excellence, and unforgettable guest experiences come together every day.

Essential Duties and Responsibilities: 

• Assist in leading daily Delta Sky Club operations, ensuring exceptional service delivery, operational excellence, and adherence to approved budgets while maximizing value for both the client and guests.
• Support the execution of premium food, beverage, and hospitality experiences, ensuring the highest standards of quality, presentation, cleanliness, and guest satisfaction are consistently achieved.
• Partner with leadership to recruit, onboard, train, coach, and develop team members, fostering a culture of engagement, accountability, and service excellence.
• Provide hands-on leadership across all areas of the lounge, including food and beverage operations, guest services, staffing, inventory management, and operational compliance.
• Collaborate with cross-functional teams and airport stakeholders to ensure seamless lounge operations and an elevated guest experience.
• Monitor operational performance, labor productivity, and service standards, identifying opportunities for continuous improvement and operational efficiency.
• Build and maintain strong relationships with guests, team members, clients, and business partners while serving as a role model for Delta Sky Club hospitality standards.
• Support compliance with all company, airport, health, safety, sanitation, and regulatory requirements.
• Assist with special projects, lounge initiatives, and additional responsibilities as assigned by the General Manager.

Qualifications:

• Flexible schedule and open availability are required, including early mornings, evenings, weekends, holidays, and closing shifts in a fast-paced airport lounge environment.

• 2 to 4 years of experience leading, coaching, and developing high-performing teams.
• 2 to 4 years of food service operational leadership experience in upscale hospitality environments, including restaurants, hotels, airport lounges, private clubs, bars, corporate dining, or other premium guest-service operations.
• Excellent communication, organizational, and problem-solving skills, with the ability to thrive in a dynamic, customer-focused environment
• Strong understanding of food and beverage operations, including quality standards, food safety, presentation, and guest experience.
• Demonstrated financial acumen with experience managing labor, expenses, budgets, inventories, and operational performance metrics.
• ServSafe Food Manager Certification preferred or the ability to obtain certification upon hire.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, as well as experience utilizing technology to support daily operations.
• Associate's degree in Hospitality, Business, Culinary Arts, or a related field preferred; equivalent combination of education and experience will be considered.
• Passion for delivering exceptional hospitality and creating memorable experiences for Delta Sky Club guests.