Assistant General Manager

The Assistant General Manager serves as a key member of the leadership team, partnering closely with the General Manager to oversee all aspects of a high-volume collegiate dining and retail operation. This role is responsible for supporting daily operations across residential dining, retail locations, and catering while ensuring exceptional guest experiences, financial performance, operational excellence, and compliance with all food safety and sanitation standards.

The successful candidate will be a visible, hands-on leader who thrives in a fast-paced environment and is passionate about developing teams, driving engagement, and delivering exceptional hospitality. This position oversees a residential dining program serving approximately 825 meal plan participants and supports multiple retail concepts, including coffee shops and convenience operations.

Schedule

• Monday through Friday, 8:00 AM - 5:00 PM
• Flexibility required for evenings, weekends, special events, and business needs

Operational Leadership

• Partner with the General Manager to oversee day-to-day operations across a $6-$7 million dining program.
• Support operational execution for a high-volume residential dining facility serving breakfast, lunch, and dinner throughout the week, as well as weekend brunch and dinner programs.
• Ensure exceptional food quality, customer service, cleanliness, and overall guest satisfaction across all service locations.
• Maintain a strong floor presence while actively coaching, supporting, and developing team members and supervisors.
• Monitor operational standards and implement process improvements to enhance efficiency, consistency, and service excellence.

Retail Operations

• Assist in the oversight of multiple retail locations, including:
  • Two coffee shop concepts
  • One juice bar/convenience store operation
• Drive sales, customer engagement, merchandising, and service standards within retail environments.
• Partner with management teams to ensure inventory controls, product quality, and labor productivity goals are achieved.

Team Leadership & Development

• Provide direct leadership for approximately 20 team members, including:
  • 3 Supervisors
  • Approximately 17 hourly associates
• Recruit, train, coach, and develop associates to support operational success and career growth.
• Foster a culture centered on accountability, engagement, inclusion, hospitality, and continuous improvement.
• Conduct performance evaluations and support succession planning efforts within the operation.

Financial & Administrative Management

• Assist in managing labor, food cost, purchasing, and controllable expenses to achieve budget expectations.
• Analyze operational and financial reports to identify trends and opportunities for improvement.
• Support payroll, scheduling, inventory management, and administrative functions as needed.
• Ensure resources are effectively utilized while maintaining service and quality standards.

Catering & Event Support

• Support catering operations and special events as business needs require.
• Provide leadership and operational support for campus functions, VIP events, and special programs.
• Utilize CaterTrax and catering management tools to assist with planning, communication, and execution of catering services.
• Collaborate with catering and culinary teams to ensure seamless event delivery.

Client & Student Engagement

• Build and maintain strong relationships with campus stakeholders, students, faculty, and administration.
• Respond effectively to guest feedback and implement solutions that enhance the dining experience.
• Promote a hospitality-focused culture that prioritizes customer satisfaction and community engagement.

Food Safety & Compliance

• Ensure compliance with all company, client, local, state, and federal food safety and sanitation regulations.
• Maintain a safe and secure work environment through proper training, execution, and accountability.
• Support all wellness, safety, and risk management initiatives.