WORKPLACE AMBASSADOR
Salary: $20/Hr-$21/Hr
Other Forms of Compensation:
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Workplace Ambassador (WPA) is responsible for employee floor management including assigning lockers, floor sweeps to ensure facilities are maintained to the highest standard and assisting with pantry management.
KEY JOB DUTIES:
The Workplace Ambassador is the first point of contact for unassigned seating floor(s) and must be adept at taking ownership of all aspects, including, but not limited to; facilities & services located within a predetermined area; assuring users feel comfortable and have all the tools necessary to be as productive as possible.
Through professionalism and effectiveness, the WPA will actively manage and coordinate the delivery of the “World’s Best Workplace” for members of the firm.
•Acting as an overall Hospitality Services resource and liaison on the employee floors.
•Conducts daily walkthroughs of each designated floor to assure everything is prepared in accordance with the established standards.
•Communicating requests to the appropriate internal support departments such as, building maintenance, information technology (computer /phone issues), and mail room (package pickups and deliveries).
•Anticipates the need of visiting MDs/PMDs by presetting offices with the necessary supplies.
•Pro-actively manages the general cleanliness of on-floor meeting and conference rooms.
•Manages the transitions of new joiners, assigns lockers, and answers any questions related to the building or local city knowledge.
•Assisting in other areas of the conference center on an as needed basis.
•Communicating any maintenance changes to reception to ensure reports are as up to date as possible.
•Sending out accurate daily Action Logs to appropriate channels.
•Pantry management includes, but not limited to:
Flyer posting
Effective ordering of supplies with a goal to minimize inventory and limit week-to-week carryover of goods.
Ensure stocking of pantry regular intervals per SOP on “look” and need.
Ensure order forms are updated on regular basis
Ensure brewed coffee is highest standard (no grounds in coffee, filters, flavor) on time and refresh as needed.
Espresso/Coffee machine management; including replacing beans, machine clean up and maintenance.
Review vending issues each visit to pantry and report as necessary with posting.
Reporting of all maintenance related issues in pantry including post of signage and immediate removal of signs upon fix or repair
Basic wipe down of counter surfaces and splashes when possible.
Ensuring signage is laminated and in pristine condition in all pantry areas.
Requirements:
-Strong customer service and organizational skills.
-Willing to go the extra step to ensure guest satisfaction.
-Friendly, outgoing demeanor and enthusiasm for the job.
-Have great customer service skills.
-Excellent Computer skills, hotel property software preferred.
-Discreet, ethical, and committed to maintaining a high degree of confidentiality.
-Have excellent written and verbal communication skills.
-Previous hospitality experience strongly preferred.
-Must possess a professional presentation.
-Strong interpersonal and problem-solving abilities.
-Highly responsible & reliable.
-Ability to work well independently and under pressure in a fast-paced environment.
-Ability to focus attention on guest needs, always remaining calm and courteous.
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1519544
Rapport a specialized division of FLIK Hospitality Group
Job Segment:
Event Planning, Hospitality
