Conference Center Guest Services Agent - San Francsico
Salary: $25.00 - $27.00 / Hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Guest Service Agent (GSA) creates a warm, professional environment for clients, executives, and staff. Based in the Conference Center, this role serves as the first point of contact, ensuring guests feel welcomed, supported, and directed throughout their visit.
Key Responsibilities
• Greet and welcome guests with a professional presence; stand during peak hours and when receiving visitors
• Direct and escort guests to meeting rooms; provide wayfinding and general building information
• Monitor conference room activity, including schedules, attendance, and catering needs
• Coordinate with Conference Center teams (Coordinators, Catering, Audio/Visual) to support event execution
• Conduct room readiness checks and ensure proper setup (materials, cleanliness, functionality)
• Perform opening and closing walkthroughs as needed
• Manage meeting bookings in EMS, including confirmations, updates, and no-show tracking
• Prepare daily meeting agendas and materials
• Register visitors and manage front desk operations, including phones and message handling
• Assist with coat check, luggage, and shipping materials back to clients
• Maintain reception and conference areas to high presentation standards
• Communicate service requests to internal teams (Facilities, IT, AV, Mailroom)
• Troubleshoot guest and operational issues in real time
• Support catering setups and provide backup coverage when needed
• Follow emergency procedures and company policies, including grooming and uniform standards
• Prepare and submit daily reports; participate in team meetings
• Maintain flexibility to support additional duties and multiple locations as needed
Preferred Qualifications
• 2 to 3 years of experience in hospitality, reception, or corporate client services
• Strong communication and interpersonal skills
• Ability to multitask and perform effectively in a fast-paced environment
• Basic computer skills and familiarity with office systems
• Professional, reliable, and detail-oriented
• High level of discretion and commitment to confidentiality
• Strong sense of ownership and service mindset aligned with hospitality standards
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1530252
Rapport a specialized division of FLIK Hospitality Group
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Front Desk, Event Planning, Administrative, Hospitality
