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Director of Banquets - Santa Clara Convention Center

 

Salary: 90,000

 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

Shape the standard for exceptional events in the heart of Silicon Valley. As Director of Banquets at the Santa Clara Convention Center, you will lead the strategic planning, execution, and continuous improvement of all banquet operations. From high-profile galas to large-scale conventions, you will oversee every detail—ensuring consistency, excellence, and innovation in service delivery. With a deep understanding of large-event logistics, you'll manage a high-performing banquet team while collaborating closely with sales, culinary, and operations to drive memorable guest experiences and maximize revenue. 

 

Key Responsibilities: 

  • Provide strategic leadership and vision for all banquet operations across multiple event spaces

  • Lead, mentor, and develop banquet managers, captains, and service teams to deliver high-touch service and operational excellence

  • Partner with sales and culinary teams to ensure seamless planning and execution of events

  • Oversee scheduling, labor forecasting, and cost control to align with event needs and budget goals

  • Monitor event execution, guest satisfaction, and post-event feedback to drive continuous improvement

  • Maintain compliance with all health, safety, and alcohol service regulations

  • Effectively manage union labor in accordance with collective bargaining agreements, ensuring compliance and productive working relationships

  • Create and implement SOPs and training programs to uphold brand standards and consistency

  • Drive revenue growth by optimizing banquet services, menus, and upselling opportunities

  • Serve as the primary liaison for high-profile clients and VIP events

  • Analyze performance metrics and implement operational improvements as needed

 

Preferred Qualifications:

  • Minimum 5–7 years of progressive leadership experience in banquet or catering management, preferably in a convention center or high-volume environment

  • Proven success managing large teams and complex, multi-day events

  • Oversee scheduling, training, and leadership of banquet staff

  • Excellent communication, interpersonal, and client service skills

  • Proficiency in event management, scheduling, and banquet software

  • Strong knowledge of banquet service styles, floor plans, and staffing logistics

  • Experience working in a unionized environment

  • Ability to thrive under pressure and manage multiple events simultaneously

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis. 

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

 

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off Plan
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.


Job Segment: Banquet, Food Service, Chef, Culinary, Hospitality

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