Concessions Manager
Salary: $77,000 to $80,168.40
Location: Lumen Field
Pay Grade: 12
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
Concessions Manager – Lumen Field
Position Overview
The Concessions Manager supports Levy’s hospitality standards across all concessions operations at Lumen Field. This role ensures every event—including Seahawks games, Sounders matches, concerts, and special events—is executed with operational excellence, strong financial controls, and a focus on guest satisfaction. The ideal candidate is an experienced operations leader who thrives in high-volume sports and entertainment environments and is passionate about team development and exceptional service.
Key Responsibilities
Operational Leadership & Event Execution
- Oversee concessions operations across multiple stands, bars, and portable locations.
- Ensure all outlets are fully stocked, staffed, and event-ready per Levy and venue standards.
- Lead event-day execution, resolving issues quickly to maintain smooth service.
- Conduct pre-event readiness checks and in-event quality walks to ensure cleanliness, compliance, and brand consistency.
Team Leadership & Development
- Lead, train, and coach hourly team members and NPO groups on service, safety, and Levy standards.
- Conduct pre-shift meetings to communicate event details and priorities.
- Support performance management through coaching and recognition.
- Ensure completion of safety training and participate in monthly safety inspections.
- Foster a positive, inclusive, high-energy culture aligned with Levy values.
Financial & Operational Controls
- Support loss prevention through cash handling oversight, audits, and reconciliation.
- Maintain compliance with cash handling policies, PCI standards, and audit requirements.
- Assist with POS setup, troubleshooting, and menu updates.
- Manage inventory processes including requisitions, transfers, counts, and waste reduction.
- Track and report beverage wastage.
Guest Experience Management
- Monitor service to ensure consistent, high-quality guest experiences.
- Resolve guest concerns professionally and promptly.
Compliance, Facilities & Readiness
- Ensure equipment is clean, functional, and properly maintained.
- Maintain organized restocking and event readiness.
- Assist with incident reporting and subcontractor check-ins and training verification.
Administrative & Workforce Support
- Assist with scheduling based on event forecasts and labor guidelines.
- Verify timekeeping accuracy and support payroll processes.
- Support hiring, onboarding, and training of team members and NPO partners.
- Assist with additional administrative or cross-venue needs as required.
Qualifications
- Minimum 1 year of supervisory experience in concessions, F&B, hospitality, or stadium operations.
- High-volume, fast-paced environment experience strongly preferred.
- Washington State MAST Permit (Class 12), Food Worker Card, and ServSafe certification required.
- Knowledge of cash handling, inventory, and basic financial controls.
- Experience with POS systems (e.g., MyVenue) and basic computer applications.
- Strong communication skills and ability to motivate diverse teams.
- Passion for hospitality and guest service.
- Availability to work nights, weekends, and holidays based on event schedules.
Curious about Life at Levy? Check it out: Levy Culture
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Levy maintains a drug-free workplace.
Req ID: 1526257
Levy Sector
[[Cust_clntAcName]]
David Johannes
[[req_classification]]
Job Segment:
Loss Prevention, Event Planning, Payroll, Retail, Hospitality, Finance
