General Manager of Suites

Job Summary

The General Manager of Suites is responsible for leading all aspects of Suites operations in our Premium Department to deliver exceptional guest experiences, maximize partner satisfaction, and achieve financial goals. The role requires a seasoned hospitality leader with extensive experience in premium food and beverage, large-scale operations, and team development.

Responsibilities:

• Provide strategic leadership and day-to-day management for the Suites department.
• Partner with the Director of Premium to elevate suite experiences for clients and guests.
• Recruit, train, and mentor management and hourly staff, building a culture of accountability and excellence.
• Drive improvements in guest satisfaction, retention, and financial results.
• Lead season planning, budget development, and event readiness for high-profile events.
• Build strong relationships with suite holders, partners, and VIP clientele.
• Oversee menu design with the culinary team, aligning with trends, preferences, and cost goals.
• Manage use of Suites Management System for accurate reporting and tracking.
• Partner with purchasing and culinary teams on procurement, vendor contracts, and inventory control.
• Ensure compliance with payment, alcohol service, and food safety regulations.
• Lead monthly reporting, forecasting, and financial action planning.
• Conduct coaching, performance reviews, and succession planning for leadership staff.
• Oversee safety training, compliance audits, and risk management.
• Collaborate across departments to ensure seamless event execution.
• Support other properties or premium operations as required.

Minimum qualifications:

• A minimum of 5 years of progressive leadership in food & beverage or premium hospitality.
• Proven track record managing premium operations with multimillion-dollar revenues and teams of 50+ staff.
• Experience delivering exceptional guest experiences in high-volume, high-profile venues such as stadiums, arenas, convention centers, or luxury hotels.
• Strong business and financial skills, including budget ownership, forecasting, and cost control.
• Bachelor’s degree in Hospitality Management, Business, or related field strongly preferred.
• Advanced computer literacy including Excel, databases, and event management systems.
• Demonstrated success in developing leaders, building high-performing teams, and driving culture.
• Excellent communication and relationship management skills with clients and stakeholders.