Multi Unit General Manager

Job Summary

Job Summary:

We’re seeking a seasoned, visionary Multi-Unit Operations General Manager to lead a high-performing culinary and hospitality portfolio that spans Restaurant Associate’s operations at a national account overseeing operations located in Seattle, Kirkland and Portland. This role demands a sharp operational mind, a passion for food and service excellence, and the ability to drive strategic initiatives across multiple sites while maintaining brand integrity, safety compliance, and client satisfaction.

You’ll be the connective tissue between site-level execution and national standards—developing SOPs, coaching teams, auditing performance, and reporting to executive stakeholders. If you thrive in a fast-paced, people-first environment and love turning operational complexity into culinary brilliance, this is your stage.

Responsibilities

Operational Leadership

Design, implement, and oversee SOPs across BOH, FOH, and Safety programs

Collaborate with other members of portfolio National Team to develop, beta test, improve, and implement new programming

Lead rollout strategies for new initiatives and ensure adherence across the portfolio, holding teams accountable to brand and regulatory standards

Conduct regular walk-throughs and audits of FOH and BOH spaces; collaborate with the Regional District Manager and Executive Chef on findings and improvements

Mentor and develop unit leads by meeting regularly with unit Assistant General Managers and site level Executive Chefs to assess unique challenges and strategize for solutions

Uphold compliance and streamline communication across all locations

Travel quarterly to the Portland campus and weekly between Seattle and Kirkland campuses to audit the space, ensuring operational excellence and brand alignment

Administrative & Strategic Reporting

Contribute to monthly and quarterly financial forecasting for Client and Restaurant Associate’s leadership

Track and report on Waste Not metrics; collaborate with site teams to improve food recovery and sustainability efforts

Monitor Operational Excellence standards and drive improvements and alignment across all sites

Verify food recovery partner donations and ensure accurate documentation

Develop operational dashboard to maintain reporting and metrics in one location

Work closely with other National Team members to identify CAPEX improvements, and oversee purchasing projects

Safety & Compliance

Implement and uphold safety and sanitation training protocols, ensuring full compliance with company standards, local health regulations, and client expectations

Oversee safety incident investigations and manage communication streams with all stakeholders

Ensure weekly safety and hospitality trainings are completed across all units

Audit Origami reports and unit logs for accuracy, completeness, and timeliness

Track Steritech audits and Health Department inspections

Verify and track that all locations are current on permitting, health, and safety inspections

Team Development & Culture

Mentor General Managers, Executive Chefs, and frontline leadership in developing strong, high-performing teams grounded in a culture of excellence, accountability, and warmth

Foster a “train the trainer” environment—equipping site leaders with the skills and tools to deliver impactful, consistent training at the unit level

Lead the design and delivery of hospitality-forward training programs that drive exceptional guest service, team connection, and community building across all café locations

Drive accountability for training execution through regular site visits, performance audits, and team feedback loops

Conduct ongoing leadership development coaching for managers with a focus on emotional intelligence, communication, and service recovery

Uphold Restaurant Associate’s culture of culinary excellence, sustainability, and hospitality

Requirements

Minimum 7 years of food service operations leadership, with multi-site or portfolio experience preferred

Preferred 2 years of management experience within Compass Group

Strong culinary knowledge and passion for food quality and presentation

Proficient in Google Workspace (Docs, Sheets, Slides, etc)

Exceptional communication, organizational, and analytical skills

Proven ability to lead cross-functional teams and manage complex projects

Ability to work as an independent self-starter, while also functioning as member of a larger team in a deadline-driven environment

ServSafe Manager Food Certification

Familiarity with health, safety, and food sanitation standards (OSHA, ADA, ServSafe)