WORKPLACE AMBASSADOR

Job Summary

The Workplace Ambassador’s primary responsibility will be providing support to employees who work in a flexible (shared) desk environment.  This role will ensure employees have a safe, comfortable, and functional workspace.  Ambassadors will be responsible for the daily oversight of the appearance and maintenance of the floor space, achieved through face-to-face engagement, proactive communication, effective time management, and exceptional customer service. Ambassadors ensure that a seamless, consistent level of service is provided at every user touchpoint from the employees’ arrival on site to their end of day departure. The Ambassador will consistently deliver a high level of customer service in a fast-paced environment and requires the ability to stay calm and focused when working with other teams to resolve issues.

Key Responsibilities:

• Work as a business partner with your Workplace Leads, Site Leaders/Coordinators and teammates, assisting in all areas of office services/operations and ensuring tasks are accomplished in a timely manner
• Greeting arriving employees and assisting with directions, escorts and helpful resources.   
• Be a known helpful resource to employees.
• Help promote engagement and facilitate a sense of community. Collaborate with Site Leader to facilitate engagement activities bringing the employee base together.
• Support additional functions including fire/life & safety and badge access.
• Monitors events and office activities to ensure satisfaction of guests and resolution of problems that arise
  Regularly walk the site throughout the day while being available to support employees.
• Monitor meeting spaces and report any inconsistency and coordinate AV maintenance if necessary.
• Provides assistance to new hires or relocators to help them navigate and become familiar with their new workspace.
• Ensure all issues are logged and reported through the appropriate system; take ownership for effective follow-up and resolution to the issue. 
• Solicit feedback on the flex seating experience and communicate to the appropriate team.
• Monitor & analyze data for issue trends. Work with Facilities Management and the tech teams to look for effective resolutions to prevent further occurrences of the same issue.
• Build positive and productive relationships that cultivate a high level of trust in the Ambassadors ability to get issues resolved quickly across all levels of stakeholders.
• Support all customer inquiries and issues with a tactful and confidential approach.
• Assists new hires with campus tours and orientation of building and resources. 
• Work collaboratively in a positive and productive ‘one-goal’ approach across departments and building vendor teams to support issues to be resolved in a timely manner.
• Visibly engage with employees to be a known presence in the workplace, recognized for having a ‘can-do’ helpful and approachable attitude.
• Provide information regarding the community including directions, attractions, shopping, dining, and nightlife.

Minimum Qualifications:

• Flexible and positive attitude and enjoys being part of a team.
• Inquisitive mind-set that takes pleasure in investigating issues to get them resolved quickly.
• Ability to establish positive and productive relationships with colleagues, building vendors, and the firms’ employees.
• Passionate about great customer service and ensuring employees have a positive experience in the office.
• Confident to make reasonable suggestions where improvements may be achieved.
• Able to remain constructive and calm in high-pressured situations. 
• Comfortable proactively starting conversations