Customer Service & Dispatch Accounting Coordinator
Salary: $20.00 - $22.00
Other Forms of Compensation: bonus opportunities
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
Job Summary
We are seeking a reliable and detail-oriented Customer Service & Dispatch Coordinator to support daily operations by managing customer inquiries, coordinating service schedules, and assisting with basic accounting and administrative tasks. This role serves as a central point of communication between customers, field staff, and internal teams, ensuring timely service delivery and accurate documentation.
Key Responsibilities:
Customer Service & Dispatch
- Serve as the primary point of contact for customer calls, emails, and service requests
- Schedule, dispatch, and coordinate technicians/drivers based on priority, availability, and location
- Monitor service progress and proactively communicate updates or delays to customers
- Resolve customer issues professionally and escalate when necessary
- Maintain accurate service records, logs, and dispatch schedules
Administrative & Accounting Support (Preferred)
- Assist with basic invoicing, billing, and payment tracking
- Enter service tickets, time logs, and expenses into accounting or ERP systems
- Reconcile service records with invoices and work orders
- Support accounts receivable and payable processes as needed
- Maintain organized records and documentation for audits and reporting
Qualifications:
Required
- High school diploma or GED
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer skills (email, data entry, scheduling systems)
- Strong attention to detail and organizational skills
Preferred
- Previous experience in dispatch, customer service, or call center roles
- Exposure to basic accounting, bookkeeping, or invoicing tasks
- Familiarity with accounting software and dispatch systems preferred
- Comfortable working with numbers, invoices, and financial documentation
Skills & Competencies
- Professional phone and email etiquette
- Problem-solving and conflict resolution
- Time management and prioritization
- Accuracy with data entry and records
- Team-oriented with the ability to work independently
Work Environment
- Office-based
- Frequent interaction with customers and field staff
- Standard business hours with occasional overtime based on operational needs
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
Req ID: 1489263
Canteen
Jacinda Moore
Job Segment:
Accounts Payable, Accounts Receivable, Data Entry, Bookkeeping, Finance, Customer Service, Administrative
