Director of Food and Beverage Operations - National Geographic Museum

Job Summary

As Director of Operations, you will oversee the day-to-day food and beverage operations at the National Geographic Museum, ensuring operational excellence, strong financial performance, exceptional guest experiences, and a highly engaged team.  At the National Geographic Museum, the Director of Operations will play a key leadership role in delivering an exceptional hospitality experience within a dynamic, high-profile cultural destination.

This is a hands-on leadership position for someone who thrives in a fast-paced environment, builds strong relationships, develops great teams, and understands how to balance hospitality, operational efficiency, and business results.

Key Responsibilities

• Lead all aspects of daily food and beverage operations, ensuring exceptional service, quality, and consistency

• Develop and execute operational strategies that enhance the guest experience while achieving financial and business objectives

• Recruit, train, coach, and develop a high-performing management and hourly team

• Create a culture of hospitality, accountability, teamwork, and continuous improvement

• Partner closely with culinary leadership to ensure seamless execution, product quality, and operational efficiency

• Build and maintain a strong relationship with the National Geographic Museum partner, serving as a trusted operational leader

• Oversee labor planning, scheduling, productivity, inventory, cost controls, and other key operational metrics

• Manage budgets and forecasts while identifying opportunities to grow revenue and improve profitability

• Analyze business results and operational trends to develop strategies for continued improvement

• Ensure all operations meet Levy standards as well as applicable health, safety, sanitation, and regulatory requirements

• Support special events, programs, and other museum initiatives, ensuring flawless planning and execution

• Collaborate across Levy and venue teams to identify innovative ways to enhance hospitality and the overall guest experience

• Maintain a visible leadership presence throughout the operation, engaging with team members, guests, and partners

What We’re Looking For

• 5+ years of progressive leadership experience in hospitality, food and beverage, cultural attractions, restaurants, hotels, premium hospitality, or a similar high-volume environment

• Proven experience leading complex operations and developing successful teams

• Strong financial and business acumen, including experience managing budgets, labor, cost of goods, and operational performance

• Demonstrated ability to build strong client and stakeholder relationships

• Passion for hospitality and creating memorable guest experiences

• Strong communication, organization, and problem-solving skills

• Ability to lead effectively in a dynamic environment while managing multiple priorities

• Collaborative leadership style with the ability to influence and engage teams at all levels

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred

• Flexibility to work evenings, weekends, holidays, and special events as business needs require

Join Levy at the National Geographic Museum and help bring exceptional hospitality to one of the world’s most recognized names in exploration, science, storytelling, and discovery.