SENIOR OPERATIONS DIRECTOR - The George Washington University - Washington, DC
Location: On campus at The George Washington University
Salary: $140,000 - $145,000
Other Forms of Compensation: Bonus Eligible
At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.
We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.
Job Summary
Working as the Senior Director of Operations for Chartwells at The George Washington University, you will be responsible for overseeing the leadership teams of our campus dining operations for both the residential and retail dining programs. You will guide our teams of subject matter experts in offering a great guest experience by creating excitement and enthusiasm, in accordance with the culture of GWU and Chartwells’ programs and guidelines. You will implement our vision by directing our marketing, dining, sustainability, Quality Assurance, and culinary teams’ efforts. This position will be responsible to drive guest satisfaction and engagement!
Key Responsibilites:
- Leads, manages, and encourages a complementary team of leaders and associates, with the goal of providing best-in-class service to the client, students, and the GWU Campus Community
- Will be the main point of contact and responsible leader in the absence of the Vice President of Operations
- Drives and develops self and team towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
- May serve on the district leadership team and participate in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
- Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from team members and partners
- Cultivates a culture of transparency, understanding, education, safety, and accountability throughout the campus dining program
- Serves as the representative/brand ambassador on campus and within the district and GWU community; attends key client and community events
- Ensures the needs of the clients and students are met or exceeded
- Supports functional areas of operation, including but not limited to safety, marketing, nutrition, and culinary and sustainability
- Ensures adherence to local, state, federal, and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
- Maintains compliance regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
- Champions development within the team for promotional growth; conducts performance evaluations, along with succession planning, has full understanding of all roles within the operation
- Owns the financial results for the campus dining program and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
- Ensures consistent and fair administration of all policies and procedures are adhered to according to guidelines
Preferred Qualifications:
- BS degree preferred
- Five years of foodservice management experience required
- Higher Education experience in board and retail operations is required
- Knowledge of P&L accountability and contract-managed service experience is required
- Strong leadership and communication skills
Apply to Chartwells Higher Education today!
Chartwells Higher Education is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Chartwells Higher Ed maintains a drug-free workplace.
Associates at Chartwells Higher Ed are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information
Req ID: 1434373
Chartwells HE
KRISTINA MCCARTHY
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Nearest Major Market: Washington DC
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