WORKPLACE EXPERIENCE AMBASSADOR
Salary: $27/Hr-$29/H
Other Forms of Compensation:
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
Job Summary: The Hospitality Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at The Forge. This role involves providing exceptional customer service, assisting with floor operations, and managing catering orders. The Hospitality Ambassador is a key point of contact for visitors and plays a crucial role in ensuring smooth and efficient operations.
Key Responsibilities:
•Customer Service Excellence: Create a positive first impression by greeting all clients, executives, and staff members warmly and professionally.
•Front Desk Management: Spend long periods manning the front desk, ensuring that all visitors are attended to promptly and efficiently.
•Floor Operations Support: Provide operational support on the floor, including assisting at the service desk and in conference/meeting rooms.
•Event Support: Work events, including setting up and breaking down meeting and conference rooms, and ensuring all logistics are handled smoothly.
•Meeting Assistance: Quickly respond to and assist with any meeting or conference room requirements, ensuring that all visitors' needs are met promptly and effectively.
•Visitor Assistance: Be readily available to assist all visitors, providing information, directions, and support as needed.
•Professional Environment: Maintain a clean, organized, and professional environment in all areas of responsibility.
•Communication: Effectively communicate with all levels of staff and visitors, ensuring clear and concise information exchange.
•Problem Solving: Quickly and efficiently resolve any issues or concerns that arise, ensuring a seamless experience for all visitors.
•Collaboration: Work closely with other team members to ensure a cohesive and supportive team environment.
•Catering Management: Manage catering orders, including set-up and breakdown, ensuring all food and beverage needs are met for meetings and events.
•Conduct opening and closing walkthroughs when business requires.
•Contribute to the preparation of daily, weekly, and monthly reports.
•Carry out instructions for security, fire, health and safety and maintain records.
Qualifications:
•Experience: Prior experience in hospitality, front desk, or customer service role is preferred.
•Interpersonal Skills: Strong interpersonal and communication skills, with the ability to interact effectively with diverse groups of people.
•Problem-Solving: Excellent problem-solving skills and the ability to think quickly on your feet.
•Professionalism: A high level of professionalism and the ability to maintain confidentiality.
•Flexibility: The ability to adapt to changing situations and handle multiple tasks simultaneously.
•Team Player: A collaborative attitude and the ability to work effectively as part of a team.
•Preferred Experience: Luxury hotel hospitality experience is welcome.
Working Conditions:
•This position requires standing for extended periods and moving around the facility.
•The role may involve occasional lifting of equipment or materials.
•Long periods of time will be spent manning the front desk and working events.
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information
Req ID: 1465264
Rapport a specialized division of FLIK Hospitality Group
Nearest Major Market: Washington DC
Job Segment:
Front Desk, Event Planning, Service Desk, Administrative, Hospitality, Customer Service
