National Director of Compliance & Standards - Environmental Services

Job Summary

The National Director of Compliance and Standards supports the VP of Operational Strategy by leading all efforts related to regulatory compliance, policy standardization, survey readiness, and infection prevention alignment across Crothall Healthcare’s national footprint. This role ensures that all Crothall operations meet internal standards and external regulatory requirements, maintains accessible and up-to-date documentation, and positions Crothall as a leader in healthcare cleaning and disinfection through field engagement and strategic partnerships.

Key Responsibilities:

• Oversee the annual revision and maintenance of all core documentation, including the EVS Operations Review, ClearVue forms, Standard Operating Procedures, Policies & Procedures, the Infection Prevention & Control chapter, and the Account Start-Up Manual.
• Lead the bimonthly Standardization Council meetings, facilitating collaboration among field leaders to review compliance trends, policy updates, and national priorities.
• Conduct at least 60 EVS Operations Reviews annually, assessing account adherence to Crothall standards and regulatory requirements, including those from The Joint Commission, CMS, CDC, EPA, AORN, and APIC.
• Translate regulatory changes into actionable guidance and frontline-ready procedures to ensure ongoing compliance.
• Analyze findings from third-party visits and work with sites to develop and implement corrective action plans.
• Develop and oversee an internal peer audit and quality assurance program that supplements third-party assessments and drives consistent standards enforcement across the organization.
• Monitor field trends and audit data to identify compliance gaps and provide coaching and technical assistance to field leaders.
• Prepare and present an Annual Compliance Report to senior leadership, detailing regulatory trends, risk mitigation efforts, compliance successes, and recommendations for improvement.
• Collaborate closely with the VP of Operational Strategy and National Director of Product Optimization & Innovation to confirm that new products and technologies meet or exceed compliance and regulatory standards before implementation.
• Support sales and retention efforts by contributing to client presentations, proposals, and QBRs, demonstrating Crothall’s commitment to regulatory readiness and compliance excellence.

Requirements:

• Bachelor’s degree required.
• Minimum of 7-10 years’ experience in healthcare environmental services or infection prevention compliance roles.
• Extensive experience with audit oversight, regulatory compliance, and survey readiness in acute care or similar healthcare settings.
• Advanced knowledge of regulatory bodies such as The Joint Commission, DoH, DNV, CMS, CDC, EPA, and healthcare accreditation standards.
• Strong understanding of infection prevention and control principles, healthcare cleaning and disinfection standards, and emergency preparedness.
• Proven ability to lead quality assurance or peer audit programs.
• Skilled in translating regulatory requirements into operational policies and frontline education.
• Excellent communication and presentation skills with experience supporting sales and retention through compliance assurance.
• Must be willing and able to travel up to 50% of the time.