District Manager- Wood Dale, IL

The District Manager provides strategic and operational leadership for multiple locations within an assigned territory. The ideal candidate will have experience in office coffee services, foodservice, hospitality, vending, refreshment services, distribution, or a related route-based business. This role is responsible for driving operational excellence, financial performance, customer retention, and team development while ensuring consistent service delivery across the district.

The District Manager leads service, operations, and support teams, leveraging systems, data, and performance metrics to drive decision-making and continuous improvement. This position requires strong P&L management skills, a customer-focused mindset, and the ability to develop talent while fostering a culture of accountability, service excellence, and profitability.

Key Responsibilities

• Lead and develop Operations Managers, Supervisors, and frontline associates to deliver exceptional service and operational results.
• Own district P&L performance, including budgeting, forecasting, labor management, cost controls, and financial reporting.
• Drive customer satisfaction, retention, safety, employee engagement, and operational performance across all locations.
• Build strong customer relationships and proactively identify opportunities to improve service and grow business performance.
• Analyze operational and financial data to identify trends, solve problems, and drive continuous improvement.
• Evaluate staffing, routing, inventory, warehouse, and service processes to improve efficiency and profitability.
• Partner with Sales, Finance, HR, and Operations teams to support customer retention, growth initiatives, and business objectives.
• Coach and develop managers and frontline employees through performance management, training, succession planning, and leadership development.
• Ensure compliance with company policies, safety standards, food safety requirements, and applicable regulations.
• Foster a culture of accountability, teamwork, inclusion, and operational excellence.
• Participate in customer meetings, business reviews, and community engagement activities as needed.

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Five (5) or more years of progressive leadership experience in office coffee services, foodservice, hospitality, vending, refreshment services, distribution, or other route-based operations.
• Experience managing multiple locations, teams, or accounts.
• Proven success leading operational performance, customer satisfaction, and financial results.

Preferred Qualifications

• Strong background in P&L management, operations leadership, customer service, and people development.
• Experience managing route-based service, delivery, warehouse, or field operations.
• Demonstrated ability to use data and reporting tools to drive business decisions.
• Strong leadership, communication, problem-solving, and relationship-building skills.
• Proven ability to develop managers, improve processes, and drive business growth.
• Proficiency with Microsoft Office and operational management systems.
• Ability to travel extensively throughout the assigned territory.