Catering Operations Manager/Event Manager

Job Summary

Essential Functions: 

• Supports the event planning process coordinating and participating in client meetings and site walkthroughs.
• Processes all paperwork required to expedite a complete event.
• Effectively communicates with other teams and departments to share event information and process orders for menu, staffing, in-house equipment, rental equipment, beverages and specialty and security requests, in a timely manner.
• Uses various software, design programs and word processing programs to create internal documents, and generate client-facing documents including proposals, mood-boards, menus, display signage, and contracts.
• Facilitates client requests and general inquiries.
• Effectively coordinates terms and conditions with event venues and clients to meet service expectations.
• Consult with clients to plan event details including but not limited to: guest count, timeline, dietary restrictions, service, décor and display, etc.
• When assigned to events, act as the liaison between the client(s) and Captain(s) assigned to expedite the event.   
• Acts as liaison between Account Executive(s) and clients in Account Executive's absence.
• Actively contributes to the overall mission of the company and goals of the team.
• Maintains up-to-date awareness industry trends and company updates.

Competencies

• Excellent customer service skills
• Be proactive and offer anticipatory service to all clients
• Proven experience, demonstrated creativity and flexibility with hours worked
• Time management, multi-tasking, project management
• Coordinate complex events throughout many venues and work as the liaison between the client and Captains, kitchen staff and servers.
• Track expenses for budget invoice reconciliation
• Track company credit card expenses and assign all expenses to a client’s CIS event number
• Reconcile you monthly PCard expenses within 5 days following months-end 
• Data entry and administrative functions
• Complete understanding the SocialTables program for all diagram creations. 
• Communication in a respectful way to all clients and fellow staff
• Work in a collaborative manner to offer the client the best vision and final product
• Maintains composure during all situations within the office or on-site
• Culinary literacy and interest
• Experience in events and/or hospitality

Required Education and Experience

• Previous catering, event planning work required.
• Hospitality or food service knowledge required
• College Degree preferred, but not required