FIELD SERVICES MANAGER

Job Summary

The Field Services Manager (FSM) as a member of the Compass ESFM group, will manage & maintain all aspects of the client-approved & contracted industrial kitchen equipment inventory at their assigned site locations. The FSM is responsible for preventative maintenance (PM), on-demand (REACTIVE) repairs and replacement of designated end-of-life equipment. Schedules & monitors a team of 3rd-party field technicians responsible for maintaining, repairing & installing commercial kitchen equipment at the assigned locations.  This role ensures organized, efficient operations by compiling/overseeing daily & weekly scheduling of PM, as well as on-demand reactive service activities. The FSM will validate proper & required work-scope completion, ensuring clear, detailed & timely communication amongst technicians, clients, and internal teams.  The FSM provides technical oversight, ensures 3rd party tech compliance with safety regulations, and maintains accountability for high‑quality service delivery, fostering strong customer relationships.

Key Responsibilities:

• Manage, schedule, and monitor technicians performing installation, maintenance, and repair of commercial kitchen equipment.
• Provide hands‑on technical based guidance for complex service issues and ensure timely communication of all information to the internal team for client updates.
• Oversee preventive maintenance and repair activities in compliance with manufacturers guidelines, company standards, and safety requirements.
• Assign and dispatch work orders and provide day-to-day, while utilizing the CMMS for work tracking, scheduling, dispatching, and invoicing.
• Complete service reports to include technician timekeeping, invoicing documentation in alignment with KPI expectations.
• Coordinate with the client, internal teams, and technicians to manage service requests, and escalations.
• Monitor labor and material costs, control expenses, and support adherence to budget expectations.
• Create weekly SOW recap of activities accomplished upon the week’s close and similarly include an outline of the schedule plan for the up-coming week.
• Champion a strong culture of safety by modeling safe work practices, enforcing company safety programs and regulatory requirements, and ensuring technicians consistently follow established procedures.
• Respond to urgent service needs and manage/communicate any after‑hours or high priority situations in a timely manner.

Qualifications:

• Prior management of technicians or leading service teams in commercial kitchen equipment service & repairs.
• Strong technical knowledge of commercial kitchen equipment (hot-side and/or cold-side), including electrical, mechanical, basic plumbing, and gas-fired systems.
• Proficiency with CMMS or service management software for scheduling work tracking, and inventory management.
• Excellent communication, customer service, and organizational skills.
• Strong commitment to safety, quality, and operational excellence.
• Demonstrates initiative, accountability, flexibility and resourcefulness.
• Consistently practices ethical integrity and transparency when dealing with all constituents.
• Ability to manage multiple priorities and maintain strong follow-through.