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UNIT DIRECTOR, CONSTANT OBSERVATION AND PATIENT TRANSPORT - HOSPITAL

Reports to: Systems Director

 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Unit Director is responsible for the overall leadership and operational success of Patient Transportation and Constant Observation services across multiple hospital sites. This role oversees supervisors, financial performance, client relationships, and service quality to ensure high levels of patient satisfaction, regulatory compliance, and operational efficiency.

 

 

Key Responsibilities:

  • Provide leadership and oversight of Patient Transport and Constant Observation programs across multiple facilities
  • Manage department finances, including budgeting, forecasting, and ensuring accuracy of financial data
  • Lead, develop, and support supervisors and frontline staff to drive performance, productivity, and engagement
  • Coordinate transportation and patient observation services with hospital departments to ensure seamless operations
  • Establish and maintain department policies, procedures, workflows, and performance standards
  • Monitor and improve service quality, patient satisfaction, and operational outcomes
  • Ensure compliance with all regulatory and accreditation requirements
  • Maintain required records, reports, and performance metrics
  • Utilize systems such as TeamChimes, TeamTransport, and related platforms effectively
  • Act as a key client partner, demonstrating strong communication and relationship management skills

 

 

 

Preferred Qualifications:

  • Bachelor’s degree or equivalent experience required
  • Prior experience in patient transportation and/or constant observation services preferred
  • Multi-site leadership experience strongly preferred
  • Proven experience managing teams in a hospital or healthcare environment
  • Strong financial and business acumen with the ability to analyze data
  • Excellent communication, interpersonal, and presentation skills
  • Ability to work in a fast-paced, 24/7 environment with flexibility as needed

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1540280

TouchPoint

PASCHA A BELNAVIS

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