HUMAN RESOURCES GENERALIST

Job Summary

Are you ready to embark on a culinary journey like no other? Join the prestigious Restaurant Associates Team at one of New York City's premier cultural attractions - the gorgeous, esteemed Metropolitan Museum of Art. We offer a unique opportunity to be a part of a multi-unit operation, including full-service restaurants, luxurious lounges, and gourmet food retail spaces, all within the vibrant backdrop of this world-renowned institution. You'll have the chance to deliver exceptional dining experiences in an iconic setting, with a diverse range of offerings to cater to our discerning visitors. If you're passionate about exceptional hospitality, culinary excellence, and being a part of something truly special, we invite you to join us in this exciting endeavor. Be a part of our dynamic team and help us elevate the art of dining in the heart of the city that never sleeps. Please note: This role requires bilingual Spanish/English proficiency and prior union/labor relations experience. 

Working as a Sr. HR Generalist, you will provide hands-on HR leadership and support across employee relations, labor relations, recruitment and onboarding, compliance, engagement, and talent development to meet strategic, tactical, and administrative HR objectives. You must be able to communicate effectively with senior management and across various support departments. Your knowledge of employee relations and your strong analytical ability will be used to support HR initiatives. This is an onsite position at our client site in New York. The ideal candidate brings a strong hospitality mindset and is highly visible, approachable, and engaged with both operations leadership and hourly associates. We believe creating, developing, and mentoring engaged teams is directly tied to the exceptional hospitality we deliver to our guests and clients. 

Key Responsibilities:

• Ensures all Company HR-related policies are applied consistently.
• Objectively coaches associates and management through complex and difficult issues.  Provides guidance to management on appropriate disciplinary action.  Assists with on-site investigations. 
• Supports day-to-day labor relations matters, including collective bargaining agreement administration, grievance handling, and partnership with operations leadership on union-related employee matters.
• Oversees PeopleHub (HRIS) for hourly recruitment and onboarding.
• Maintains and coordinates associate recognition programs.
• Ensures compliance with all federal and state, and local laws.
• Regularly runs and/or reviews HR activity reports.
• Supports internal customer survey and associate engagement survey interpretation/feedback process.
• Attends department manager meetings to increase HR visibility, conducts classroom training, provides assistance and implements HR initiatives.
• Reviews any request for pay increases or other status changes to ensure internal equity and consistency.  Processes status change forms.
• Prepares, coordinates and presents HR-related topics and other HR-related training.
• Acts as the diversity champion by leading assigned tasks and corporate diversity activities including diversity recruiting, retention and promotion goals. 
• Assists in the creation of Personal Development Plans, as appropriate, for associates.
• Participates in the Annual Performance Appraisal process.

Preferred Qualifications

Required Qualifications

• Bachelor’s degree in Human Resources or a related field.
• 3+ years of progressive HR generalist experience with strong employee relations experience.
• Bilingual Spanish/English proficiency.
• Prior union/labor relations experience.
• Working knowledge of federal, New York State, and New York City employment laws and HR practices.
• Strong communication, coaching, investigation, and problem-solving skills.
• Ability to work onsite and maintain a highly visible HR presence with leadership and hourly associates.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Preferred Qualifications

• PHR or SHRM-CP certification.
• Experience supporting hospitality, food & beverage, or another high-volume service environment.
• Experience supporting a large, complex, multi-unit organization.
• Experience working within a centralized or shared-services HR model.
• Management or supervisory experience.
• Formal training/facilitation or leadership-development certification